Zingtree Case Studies

See how other companies are saving time and money with Zingtree

 

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YouMail

YouMail is an automated service that replaces voicemail with an automated secretary for your iPhone or Android. They are seeing massive customer growth, and needed a way to automate an interactive support process across multiple hardware devices and networks.

Zingtree has provided YouMail with an easy-to-use way for customers to self-solve setup issues, as well as providing useful analytics to make a great product even better.
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AireBeam

Airebeam Broadband offers high speed internet service to customers in Arizona and Colorado. Being an ISP, customer service is paramount, and Airebeam needed a better way to handle customer support calls in their call center.

Instead of using paper scripts, Airebeam implemented Zingtree for their call center agents to use when helping customers. Not only are agents more productive and trained faster, but Airebeam also gets a great overview of where customers may be having issues using Zingtree's analytics.
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Applian Technologies

Applian Technologies develops and publishes a popular suite of internet media downloading and recording software. Since there are millions of web sites that have video and audio that can be captured, Applian needed a way to help customers go through the troubleshooting process automatically.

With Zingtree, Applian has seen a reduction of support tickets, and also gets more background information when a customer goes through the troubleshooting process and submits a ticket anyway. This has resulted in a huge time and money savings for the company.
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Global Players

Global Players helps to place student-athletes in their perfect study-abroad fit, promoting awareness and cultural education as well as athletic endeavors around the world. As an organization growing in popularity, Global Players was in search of finding a streamlined, self-service way to placing students in their ideal location abroad.

Since adopting Zingtree’s solution to integrate their “Program Match” decision tree, Global Players has been able to place over 1,000 students so far, increased the likelihood of a visitor to contact the organization by 5 times, and more!

Turo logo

Turo

Turo connects car renters with car owners, helping people find the perfect transportation for their next journey or to earn extra money by renting an existing vehicle. 

Zingtree’s interactive decision trees provide Turo with the perfect platform to guide agents through the correct verification process for any specific scenario or user.

After implementing for internal use, agents also discovered the tree’s helpfulness with support and claims-related processes.