The zingtree blog

Justin DeLorenzo is the VP of Customer Experience & Operations at Snow Joe. Justin shares his background, starting from his experience in the IT help desk and sales, and how his passion for problem-solving and customer satisfaction led him to a leadership role. The conversation delves into the impact of AI in the CX space, with Justin highlighting the growing acceptance and comfort customers have with AI technologies like web chat.

Todd Sale is the SVP of the Customer Experience Operations Team at FleetCor, a global leader in providing fuel cards and workforce payment products to businesses. In this episode, Todd shares his unique background, starting from a blue-collar job to becoming a leader in the CX industry.

Join Juan Jaysingh in a captivating conversation with Nadira Kharmai, the CX Leader at Priority Health. Discover Nadira's career journey from the media industry to entrepreneurship and her ultimate passion for Customer Experience. Explore the latest innovations in digital programs, telehealth, and personalized recommendations shaping the healthcare CX industry.

Juan Jaysingh interviews Monika Aufdermauer, VP of User Success at KOHO, with 15+ years of CX experience. Monika shares her journey, from accidental entry into CX to thought leadership, discussing CX roles, AI advancements, and ChatGPT's potential in customer support. They explore commitment to organizations, benefits of early-stage startups, data protection, team structure, and tech stacks.

Continuing a conversation on humanizing artificial intelligence. In this post, we highlight six areas that only humans can truly master, while also highlighting ways AI can positively augment the human’s ability in these areas.

In the second episode of LFG with JJ, Juan is joined by Mike Jennings, the VP of UK operations at FleetCor, as they take a deep dive into the world of CX. Juan and Mike delve into the importance of continuous learning and improvement in CX, the challenges of implementing technology effectively, and the evolving state of the CX industry.

We're starting a discussion on a topic that sounds like an oxymoron: humanizing artificial intelligence. In this post, we will explore the opportunities and anxieties surrounding AI, as well as its potential for improving the customer experience industry.

In the first episode of the LFG with JJ podcast, Juan Jaysingh interviews Adam Lindsey, the Senior Director of Global Service Operations at Groupon, about the current state of the customer experience industry and offers insights for those working in the field. 

In this article, we’ll explore some of the solutions that exist for customer support teams in 2023. To avoid any bias and remain as objective as possible, we asked Support leaders NOT affiliated with Zingtree - not current customers - to write the article.

In this blog post, we’re going to compare some key components between ProcedureFlow and Zingtree. Choosing how to manage agent workflows is a critical decision. Hopefully, this helps in your process.

In this blog post, we’re going to compare some key components between Mavenoid and Zingtree. Choosing how to manage agent workflows is a critical decision. Hopefully, this helps in your process.

In this blog post, we’re going to compare some key components between Knowmax and Zingtree. Choosing how to manage agent workflows is a critical decision. Hopefully, this helps in your process.

The Agent Expertise Gap Definitive Guide