Zingtree blog

Not all AI platforms are built for complexity. This post breaks down 7 leading AI tools – and shows which ones actually handle multi-step, regulated support tasks without falling apart.

Seven top insurers are setting the standard for safe AI adoption in customer support, using decision logic, audit trails, and real-time controls to stay compliant as they scale.

AI can’t just sound confident – it needs to be right. This post explains how confidence scoring helps support teams catch low-certainty answers before they cause harm.

Support teams don’t need more bots. They need AI-enabled workflow automation that’s accurate, compliant, and plugs into the stack they already run on. Here are 7 AI workflow tools worth looking at in 2025.

Governed AI is transforming how subscription businesses manage retention and cancellations. By embedding policy-driven logic into every workflow, companies cut churn by up to 20%, reduce handling times, and avoid compliance risks. This guide shows why black-box AI falls short, how governed AI ensures auditability, and how to build retention engines that protect revenue in 2025.

Deterministic AI with compliance guardrails is helping CX leaders cut escalations by 30%, prevent costly errors in finance and healthcare, and scale automation without risk. This guide breaks down the rule engines, knowledge graphs, and audit-ready workflows you need to build safe, governable AI in 2025.

AI decision intelligence helps manufacturers cut resolution times from hours to minutes, reduce 20–30% inventory carrying costs, and prevent $184M supply chain losses. This guide shows the pillars, workflows, and strategies to build governed, inventory-linked automation in 2025.

AI-powered agent assist platforms boost productivity by 66%, cut handle times, and improve first-call resolution, while keeping compliance intact. This guide breaks down their impact, core capabilities, and how to implement them in 2025.

AI workflow automation is the orchestration layer that connects data, logic, and compliance into every resolution. This guide shows support leaders how to cut resolution times by up to 50%, deflect repetitive tickets, and scale operations without losing control.

See how Corpay and 1st Central are using AI to simplify complex CX without losing control. Learn what’s working, what to avoid, and how to build automation you can trust.

See how Zingtree leverages your backend systems to gather customer data and determine the best resolution path using real-time context. We’ll also showcase how effortlessly you can access field agent schedules to streamline appointment booking.

See how Zingtree provides instant answers to policy questions by analyzing documents and delivers personalized product offers using dynamic business rules.

See how Zingtree integrates with Salesforce fields to gather context and suggest contextually relevant knowledge from Zendesk and Salesforce Knowledge Base.