The zingtree blog

Ted Stodolka, as the Head of Global Consumer Experience at SharkNinja, brings over three decades of CX expertise to the table. In this engaging episode, Ted shares insights on the transformative role of AI in customer service. He emphasizes the importance of seamless consumer experiences and a consumer-first approach in this concise episode discussion.

Launching our AI toolkit, CX Answers and Actions, over the year. CX Answers is available now, and CX Actions will follow soon to expand possibilities.

In this episode of LFG with JJ, Arnab Mishra, CEO of Xactly, joins Juan Jaysingh for a captivating dialogue. Arnab recounts his inspiring journey, shaping his career in technology, banking, and private equity. He explores the evolution of CX and sales performance, emphasizing generative AI's role in enhancing customer interactions and internal operations.

Tom Lewis is the Partner at Newport LLC with deep expertise in the CX domain and a keen understanding of AI technologies and their role in the industry. In this episode, Tom delves into the evolving landscape of CX, sharing his unique perspective on the intricacies of automation and the future of AI-driven customer service.

Cynthia Long, the Customer Success Change Leader at Intuit, delves into her enriching experiences from countries like Beirut and Brazil. These diverse cultural exposures deeply influenced her perspective on customer experience. Throughout the episode, Cynthia emphasizes the profound impact her global background has on her professional insights and role at Intuit.

CX leaders stand at AI's threshold. Stakeholders demand AI for efficiency and cost savings. But, in the AI buzz, identifying its CX application is a challenge. In this e-book, we'll explore AI in CX, its benefits, challenges, and a clear path to implementation. Gain insights from industry frontrunners and see how AI can boost your CX career.

Justin DeLorenzo is the VP of Customer Experience & Operations at Snow Joe. Justin shares his background, starting from his experience in the IT help desk and sales, and how his passion for problem-solving and customer satisfaction led him to a leadership role. The conversation delves into the impact of AI in the CX space, with Justin highlighting the growing acceptance and comfort customers have with AI technologies like web chat.

Todd Sale is the SVP of the Customer Experience Operations Team at FleetCor, a global leader in providing fuel cards and workforce payment products to businesses. In this episode, Todd shares his unique background, starting from a blue-collar job to becoming a leader in the CX industry.

Join Juan Jaysingh in a captivating conversation with Nadira Kharmai, the CX Leader at Priority Health. Discover Nadira's career journey from the media industry to entrepreneurship and her ultimate passion for Customer Experience. Explore the latest innovations in digital programs, telehealth, and personalized recommendations shaping the healthcare CX industry.

Juan Jaysingh interviews Monika Aufdermauer, VP of User Success at KOHO, with 15+ years of CX experience. Monika shares her journey, from accidental entry into CX to thought leadership, discussing CX roles, AI advancements, and ChatGPT's potential in customer support. They explore commitment to organizations, benefits of early-stage startups, data protection, team structure, and tech stacks.

This is part 3 in a conversation on humanizing AI. In this post, we highlight seven practical steps to implement AI in your contact center to enhance your team and drive growth.

Continuing a conversation on humanizing artificial intelligence. In this post, we highlight six areas that only humans can truly master, while also highlighting ways AI can positively augment the human’s ability in these areas.

In the second episode of LFG with JJ, Juan is joined by Mike Jennings, the VP of UK operations at FleetCor, as they take a deep dive into the world of CX. Juan and Mike delve into the importance of continuous learning and improvement in CX, the challenges of implementing technology effectively, and the evolving state of the CX industry.