The zingtree blog

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The Agent Expertise Gap Definitive Guide

Support leaders are facing a challenge of high agent turnover and an influx of inexperienced agents, creating an "Agent Expertise Gap." They are searching for solutions to address this challenge.

The 2023 Support Tech Landscape

In this article, we’ll explore some of the solutions that exist for customer support teams in 2023. To avoid any bias and remain as objective as possible, we asked Support leaders NOT affiliated with Zingtree - not current customers - to write the article.

Comparing Mavenoid to Zingtree

In this blog post, we’re going to compare some key components between Mavenoid and Zingtree. Choosing how to manage agent workflows is a critical decision. Hopefully, this helps in your process.

Comparing ProcedureFlow to Zingtree

In this blog post, we’re going to compare some key components between ProcedureFlow and Zingtree including native integrations, product features, as well as security and compliance. Choosing how to manage agent workflows is a critical decision. Hopefully, this helps in your process.

Comparing Knowmax to Zingtree

In this blog post, we’re going to compare some key components between Knowmax and Zingtree. Choosing how to manage agent workflows is a critical decision. Hopefully, this helps in your process.

Announcing Zingtree’s Series A Funding Round

We are excited to share the news about our $15M Series A round, Carey Lai and Vikram Verma joining our board, and what that means for us and you.

Inbound Call Center Solutions That Ensure Success on Every Call

Empower your agents with powerful, dynamic agent scripts that make your contact center run more efficiently. Discover how Zingtree can save your organization time and money today.

How to Embed a Decision Tree on Your Website

A decision tree is a versatile decision-making tool that can easily be added to any website to optimize processes, guide teams, and improve customer support.

Building Call Center Agent Scripts with Salesforce Lightning

Running agent scripts within Salesforce Lightning is easy with Zingtree. Here’s what you need to know about the integration, and how it can work for you.

How to Send and Receive Data From Decision Trees Using Webhooks

Discover how a webhook can make your decision trees more connected for flexible and effective data collection.

How To Create a Decision Tree Using Microsoft Excel

Make your spreadsheets more powerful by converting them into interactive decision trees. Here’s how Zingtree can help you make it happen.

How to Create a Decision Tree in Google Sheets

Need to present complex information in a reader-friendly format? Learn how to create a decision tree with Google Sheets and Zingtree.

Medical Self-Triage: How to Help Patients Help Themselves

Discover how symptom-checkers help deliver faster, safer, and more cost-effective care for patients.

How to Create Objection Handling Scripts for Outbound Calls

Check out our tips for responding to pushback on outbound calls, and discover how Zingtree can help you build flexible objection handling scripts.

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The Complete Guide to Reducing Agent Ramp Time

Download our eBook to learn the onboarding and training strategies contact center leaders are using to reduce agent ramp time and create customer experiences that drive revenue.

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