The Zingtree blog
Our thoughts on driving efficiency, building process, and getting the most from our product.
Inbound Call Center Solutions That Ensure Success on Every Call
Empower your agents with powerful, dynamic agent scripts that make your customer service call center run more efficiently. Discover how Zingtree can save your organization time and money today.
How to Write a Great Customer Support Script for Frontline Teams
Drafting a new customer support script, but don’t know where to begin? Follow these sure-fire tips to set up your agents for success.
How Symptom Checkers Can Provide Your Patients With Better Care
Discover how an online symptom checker can reduce pressure in your medical facility and make patients happier – all with no technical expertise required.
The Key Tools & Management Techniques for At-Home Call Center Agents
Setting up at-home agents? Here are the key tools to get and tips to follow.
Can Great Customer Service Really Be Scripted?
Agent scripts are a powerful tool in call centers, but can they guarantee great customer service? Here’s what you can (and can’t) script.
Easy-Build Interactive Decision Trees For Excel
The Industry-Leading Interactive Decision Tree Solution For Excel.