Turn every agent into an expert
You can embed the conversational workflows you create inside of the tools your agents use to improve call compliance & agent ramp time, creating overall support cost savings.
Companies Powered by Zingtree
Speaking to your customers is complex. Zingtree makes it simple.
Build a Flow
Create conversational workflows with bite-sized info to guide your agents to the next best action - with no code required.
Auto-pull data from CRMs & contact center systems through native integrations.
How Zingtree helps your support & sales teams
Reduced call wait times by 18 minutes
"We began building agent scripts in Zingtree so our support team could find answers quickly and deliver them correctly instead of rustling through a stack of papers and figuring out how to explain policies on the fly. Before Zingtree, call wait times used to be as high as 20 minutes while agents hunted for answers; now they average 2 minutes."
Improved agent ramp time by one week and cut call handle times by 2.5 minutes
"Zingtree allowed us to simplify choices for agents, and new hires so they can grasp the process more easily without having to master the complexities right away. Agents now walk-through and take the next step based on the interaction with the customer, so we don’t have to teach people all the little-bitty parts of the job every time.”
Everything you need to slash agent ramp time
Build, review, & publish changes to flows in real time, without requiring assistance from IT.
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Leverage our advanced reporting to optimize your flows & manage team performance.