Create Simpler, Smarter Call Scripts
Boost call compliance with scripts that guide your agents through complex conversations.
Trusted by companies that drive better customer experience
How it works
You build a script
Create call flow scripts and make updates without burdening IT.
Agents follow it
Empower support, sales, and schedulers to find info and explain it properly.
Deliver accurate information in a timely manner, so customers walk away happy.
The many versions of agent scripting with Zingtree
Our interactive agent scripting solution powers inbound and outbound call centers, customer service teams, sales orgs, and appointment schedulers. Start with a single team or a whole department.
Help inbound call center agents navigate incoming calls and resolve them the first time.
Help sales and marketing teams qualify leads, identify opportunities and find info quickly.
Help schedulers and outbound call center agents get customers or patients to the right expert.
How Zingtree helps
Make life easier for agents to make life easier for customers.
Ensure call compliance
Keep agents on track during every incoming call, whether they're providing technical support or driving sales.
Create and update scripts without any IT work
Zingtree’s no-code solution requires minimal effort on your part and less dependence on other teams.
Train agents dramatically faster
Make it simple for reps to figure out what to say, so they can focus on how to say it.
The amount of time CARTI, a cancer treatment center, shaved off call wait times by implementing Zingtree
Features built for Agent Scripting
Configure trees to send emails or create documents automatically.
Allow your agents to see customer info and the call script on the same screen.
Changes on Command
Instantly publish changes to the script – with version control – whenever you decide.
Let your agents give feedback on the call script without even leaving the page.
Insert your call script into a CRM or call center platform, or launch from a browser.
Automatically transfer the transcript to the call notes section of your CRM or CCaaS.
Want to see Zingtree in action?
Two ways you can learn more today.