Workflow automation that keeps you in control
Zingtree is the automation AI platform built for high-stakes customer support. We help you create flexible workflows- designed to adapt to the demands of your business.

Why workflows break without control
Workflows are the key to conversational AI because they turn open-ended dialogue into structured, reliable action—governing AI behavior, driving deflection, and guiding agent performance.
- Steps shift by product, policy, or customer history
- Agents rely on real-time data from CRMs and ERPs
- One flow can splinter into dozens of branches
Choose your automation level: from decision trees to Agentic AI

Rule-Based Automation
High-risk, regulated scenarios where consistency and auditability are essential — such as fraud investigations and billing disputes.

Guided AI with Human in the Loop
Moderate-risk, multi-step issues requiring flexibility with human oversight — like troubleshooting flows, refund approvals, and upsell scripting.

Hands-Off AI Automation
Fast, repetitive tasks with high accuracy and low risk — such as password resets, order status checks, and availability updates.
Workflows coordinating systems and outcomes
Real Companies. Real Outcomes.
Why leading support teams choose Zingtree

- Built for Regulation-Heavy Environments: Audit trails, permissions, and logic versioning baked in
- Guided Accuracy for Complex Use Cases: Financial services, insurance, healthcare, and more
- Business-Controlled Logic: Empower ops leaders to own and evolve workflows—without waiting on IT
- Plays Nicely with Your Stack: Native connectors for your CRMs(e.g. Salesforce, Zendesk), your CCaaS systems (Five 9, Genesys, etc.) and homegrown systems.
Want to See It in Action?
Interactive Demo
Walk through a sample semi-autonomous refund flow
Book a Call
See how Zingtree maps to your current workflows
Integrations
Learn how we plug into Salesforce, Zendesk, and more