Turn every agent into an expert
Build call scripts that guide your agents through complex customer conversations to reduce call handle times, boost compliance and improve agent ramp time.
Companies Powered by Zingtree
Speaking to your customers is complex. Zingtree makes it simple.
Build a Script
Create call scripts within decisions trees to guide your agents to the next best action in just a few seconds - with no code required.
How Zingtree helps your support & sales teams
Reduced call wait times by 18 minutes
"We began building agent scripts in Zingtree so our support team could find answers quickly and deliver them correctly instead of rustling through a stack of papers and figuring out how to explain policies on the fly. Before Zingtree, call wait times used to be as high as 20 minutes while agents hunted for answers; now they average 2 minutes."
Improved agent ramp time by one week and cut call handle times by 2.5 minutes
"Zingtree allowed us to simplify choices for agents, and new hires so they can grasp the process more easily without having to master the complexities right away. Agents now walk-through and take the next step based on the interaction with the customer, so we don’t have to teach people all the little-bitty parts of the job every time.”
Everything you need to build a team of experts
Build and publish changes to decision trees in seconds, without requiring assistance from IT/Engineering.
Create advanced logic to dynamically tailor the script to each customer’s profile and circumstances.
Leverage our advanced reporting to optimize your scripts and manage team performance.