Boost Call Compliance and Speed Up Training
Guide new and veteran agents – and even your customers – with no-code, interactive decision trees that help them reach the next best action.
Trusted by companies that drive higher customer satisfaction
Built for contact centers of all kinds
Zingtree’s customers stretch across a wide variety of organizations and departments.
- Insurance
- Healthcare
- Consumer goods
- Retail
- Professional services
- BPO call centers
How Zingtree helps
Contact center software that delivers a quality experience for customers.
Level-up your entire team
Make every agent behave like your best agent. Create interactive decision trees that guide your employees through complex conversations.
Train new agents in a flash
Get agents up-to-speed weeks faster by taking the guesswork out of knowing what to say. That means a quicker return on investment and less handholding from veteran agents.
Deflect incoming tickets
Help customers answer their own questions. Build customer-facing decision trees that provide information without someone picking up the phone.
One tech company achieved 90% call compliance with Zingtree, up from 50%.
Multiple ways to help your contact center
Our products are highly flexible, suited for inbound and outbound contact centers alike.
Use Agent Scripting to provide your agents with information and/or messaging for each step of the customer interaction.
Use Agent Scripting to train new hires on the proper procedure and correct messaging to follow.
Use Customer Self-Help to help customers answer questions, generate quotes, or compare products.
Customer testimonials
“Zingtree guides our consultants to the next-best conversation. Compared to what we were doing before, we’ve avoided $30-40k on implementation, and can turn conversations off and spin up new ones at no cost.”
Want to see Zingtree in action?
Two ways you can learn more today.
Start 30-day free trial
Dive in, no credit card required. Decide after 30 days whether you’d like to continue. Recommended for small organizations.
Request a demo
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.