Boost call compliance and speed up training
Guide agents with conversational workflows that help them reach the next best action. Built for contact centers of all kinds; Insurance, healthcare, consumer goods, retail, professional services and BPO contact centers
How our customers use zingtree
Agent Scripting
Help your employees and customers navigate complex, consequential, or changing situations, and take the next right step.
Internal Process
Zingtree’s no-code solution lets you minimize the need for IT work, and lets you adapt decision trees, workflows, and scripts quickly.
Customer Self-help
Zingtree integrates with a wide variety of CRMs, call center tools, and data sources, so your agents can see everything from a single screen.
How zingtree helps contact centers
Slash agent ramp time
Provide your agents with bite-sized information for each step of the customer interaction. Auto-pull in data from your systems of record. Make every agent behave like your best agent regardless of their tenure.
Improve AHT, FCR, and CSAT
No more call escalations, transferring, or putting customers on hold. Regardless of the complexity of the customer's request, Zingtree will tell your agents what to say.
Measure the performance of your workflows and teams
Our advanced reporting allows you to leverage analytics to optimize your flows and manage team performance.
Deflect inbound requests
If you want to reduce the volume of support tickets, you can embed Zingtree workflows into your website as a customer self-help tool. This way, your customers will be able to troubleshoot common issues without agents getting involved.
How we have helped other contact centers
18
Minutes
Carti improved CSAT by reducing call wait times by 18 minutes
3
Days
Fleetcor Improved agent productivity by reducing agent ramp time from 12 weeks down to 3 days
2.5
Minutes
August Improved agent ramp time by one week and cut call handle times by 2.5 minutes
Everything you need to slash agent ramp time
Build, review, & publish changes to interactive decision trees in real time, without requiring assistance from IT.
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Leverage our advanced reporting to optimize your flows & manage team performance.
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.
Resources
Read the Agent Expertise Gap Definitive Guide
Watch how to configure Zingtree with no code
Explore ready-to-go example trees you can use
Review the Implementation Process
Want to see
zingtree in action?
Two ways you can learn more today.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.