Boost Call Compliance and Speed Up Training
Guide new and veteran agents – and even your customers – with no-code, interactive decision trees that help them reach the next best action.
Trusted by companies that drive higher customer satisfaction
Built for contact centers of all kinds
Zingtree’s customers stretch across a wide variety of organizations and departments.
- Consumer goods
- Professional services
- BPO call centers
How Zingtree helps
Contact center software that delivers a quality experience for customers.
Level-up your entire team
Make every agent behave like your best agent. Create interactive decision trees that guide your employees through complex conversations.
Train new agents in a flash
Get agents up-to-speed weeks faster by taking the guesswork out of knowing what to say. That means a quicker return on investment and less handholding from veteran agents.
Deflect incoming tickets
Help customers answer their own questions. Build customer-facing decision trees that provide information without someone picking up the phone.
One tech company achieved 90% call compliance with Zingtree, up from 50%.
Multiple ways to help your contact center
Our products are highly flexible, suited for inbound and outbound contact centers alike.
Use Agent Scripting to provide your agents with information and/or messaging for each step of the customer interaction.
Use Agent Scripting to train new hires on the proper procedure and correct messaging to follow.
Use Customer Self-Help to help customers answer questions, generate quotes, or compare products.
Want to see Zingtree in action?
Two ways you can learn more today.