BPOs accelerate agent ramp time & reduce call handle time

Your expertise is walking out the door with your best reps when they leave. Use conversational workflows to ramp new agents & underperforming agents faster to deliver better client results & save costs.

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Trusted by BPOs & companies globally

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Built for BPOs of all kinds

BPO agents often have to learn & retain so much info about many clients. That's often a challenge to get them fully ramped quickly and not taking a long time on calls to find the right answer.

Try Zingtree - It’s easy and powerful to activate your agents with expertise. Guide them with bite-sized steps embedded inside your CRM or contact center.

  • No-code authoring tool
  • Native integrations to CRMs & contact centers
  • Advanced reporting
  • DecisionEngine™ advanced logic
  • Automated triggers
  • Robust admin controls
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How Zingtree fits in your CX tech stack

We call it conversational workflows - it's like ​​a combination of workflows, web forms, knowledge base & agent scripting.

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Knowledge & Scripting Workflows

  • More than a suggestion engine for what to say

  • Activate knowledge by delivering the right content in the context of conversation using Zingtree’s powerful scripting and decision tree engine

  • Agents know what to say AND what to do, even in highly complex situations

  • Knowledge & Process in a single UI 

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Configurable Web Forms

  • Configure flexible web forms to collect important data throughout the conversation

  • Trigger actions such as SMS, emails, system updates, and escalations

  • Zingtree provides a range of no-code features to deliver easy to use workflows

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Flexible Integration Architecture

  • Zingtree’s packaged integrations and flexible integration architecture enables a unified Agent experience

  • Provide a “single pane of glass” agent experience to elevate performance

  • Data from external systems automatically updates scripts and drives processes

  • Data collected by the agent automatically pushed to external systems on the fly

90%
COMPLIANCE

One tech company achieved 90% call compliance with Zingtree, up from 50%.

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Multiple ways to help your BPO

Our products are highly flexible, suited to help you in multiple ways

Provide your agents with bite-sized information for each step of the customer interaction. Auto-pull in data from your systems of record.

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Train new hires on the proper procedure & messaging. Newbies will quickly become as good as tenured staff.

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Use to help customers answer questions, generate quotes, or compare products.

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Customer testimonials

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Stuart K.
Platform Manager | A top employee benefits company

“Zingtree guides our consultants to the next-best conversation. Compared to what we were doing before, we’ve avoided $30-40k on implementation, and can turn conversations off and spin up new ones at no cost.”

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Want to see Zingtree in action?

Two ways you can learn more today.

See pricing

Check out our pricing and packages to see if Zingtree might be a good fit for your organization.

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Request a demo

Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.

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