Help Customers Help Themselves

Empower customers to answer their own questions, choose between products, or generate price quotes.

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Trusted by organizations that value customer care

GettyImages
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How it works

You create a tree

Create interactive decision trees that fit your use case − no coding or IT work required.

Customers follow it

Guide your website visitors with a choose-your-own-adventure experience.

Sales rise, costs fall

Deflect tickets with knowledge bases that actually work, and drive sales with price quotes.

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The many versions of Customer Self-Help with Zingtree

Our clients use interactive decision trees to drive down their bottom line and drive up their top line. Start with a single use case or try them all to boost your customer experience.

Troubleshooters

Provide better customer service by making it easy for users to pinpoint information in your help center.

Product selector

Help website visitors sort through options and choose the right product for their needs.

Quote generator

Drive new business by letting customers generate price quotes automatically. Ideal for insurance teams.

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How Zingtree helps

Increase revenue and improve customer satisfaction – without a phone call.

Reduce inbound support tickets

Cut down on the need for first-line support calls and let your customer support team focus on more complicated questions.

Juice up new
sales

Let customers narrow down products and generate price quotes in a more interactive, enjoyable way.

Stay nimble with your changes

Make changes to your customer-facing troubleshooters without needing wholesale website changes.

60%
DEFLECTED

Getty Images reduced tickets from 50k a year to 20k a year.

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Features built for Customer Self-Help

Embed Anywhere

Insert your interactive decision trees directly into your website.

Custom CSS

Design the look and feel of your trees to match your company’s branding.

Changes on Command

Push changes – with version control – whenever you decide.

Automated Actions

Program trees to enter data, send emails, or create documents automatically.

Flexible Integrations

Connect to your CRM and other tools to update customer info or look up inventory.

Single Sign-On (SSO)

Control internal access based on a user’s login information, IP address, etc.

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Customer testimonials

Brad
Brad McDonald
Business Program Manager | Getty Images

“You can get the customer to the answer in five clicks – with no back-and-forth – if you know how to build. That’s been very powerful for us. Zingtree is simple and effective.”

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Want to see Zingtree in action?

Two ways you can learn more today.

Get started for free

Get access to all of our features for free. No commitment, no credit card required.

Get started – it's free

Request a demo

Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.

Request a demo