Help customers help themselves
Empower customers to answer their own questions, choose between products, or generate price quotes.
How zingtree helps
Reduce inbound support tickets
Cut down on the need for first-line support calls and let your customer support team focus on more complicated questions.
Juice up new sales
Let customers narrow down products and generate price quotes in a more interactive, enjoyable way.
Stay nimble with
Make changes to your customer-facing troubleshooters without needing wholesale website changes.
How it works
You create a tree
Create interactive decision trees that fit your use case − no coding or IT work required.
Customers follow it
Guide your website visitors with a choose-your-own-adventure experience.
Sales rise, costs fall
Deflect tickets with knowledge bases that actually work, and drive sales with price quotes.
You can get the customer to the answer in five clicks – with no back-and-forth – if you know how to build. That’s been very powerful for us. Zingtree is simple and effective.
Business Program Manager
Features built for customer self-help
Insert your interactive decision trees directly into your website.
Design the look and feel of your trees to match your company’s branding.
Changes on Command
Push changes – with version control – whenever you decide.
Program trees to enter data, send emails, or create documents automatically.
Connect to your CRM and other tools to update customer info or look up inventory.
Single Sign-On (SSO)
Control internal access based on a user’s login information, IP address, etc.