Help Customers Help Themselves
Empower customers to answer their own questions, choose between products, or generate price quotes.
Trusted by organizations that value customer care
How it works
You create a tree
Create interactive decision trees that fit your use case − no coding or IT work required.
Customers follow it
Guide your website visitors with a choose-your-own-adventure experience.
Sales rise, costs fall
Deflect tickets with knowledge bases that actually work, and drive sales with price quotes.
The many versions of Customer Self-Help with Zingtree
Our clients use interactive decision trees to drive down their bottom line and drive up their top line. Start with a single use case or try them all to boost your customer experience.
Provide better customer service by making it easy for users to pinpoint information in your help center.
Help website visitors sort through options and choose the right product for their needs.
Drive new business by letting customers generate price quotes automatically. Ideal for insurance teams.
How Zingtree helps
Increase revenue and improve customer satisfaction – without a phone call.
Reduce inbound support tickets
Cut down on the need for first-line support calls and let your customer support team focus on more complicated questions.
Juice up new
Let customers narrow down products and generate price quotes in a more interactive, enjoyable way.
Stay nimble with your changes
Make changes to your customer-facing troubleshooters without needing wholesale website changes.
Getty Images reduced tickets from 50k a year to 20k a year.
Features built for Customer Self-Help
Insert your interactive decision trees directly into your website.
Design the look and feel of your trees to match your company’s branding.
Changes on Command
Push changes – with version control – whenever you decide.
Program trees to enter data, send emails, or create documents automatically.
Connect to your CRM and other tools to update customer info or look up inventory.
Single Sign-On (SSO)
Control internal access based on a user’s login information, IP address, etc.
Want to see Zingtree in action?
Two ways you can learn more today.