CX Answers is an AI-powered search engine that helps you find information anywhere in your enterprise, wherever you need it.
- Connect all your CX apps, from Salesforce to Google Drive
- Embed widgets in agent desktops, CRMs, or websites
- Set permissions and tailor answers for user-specific content
- Harness CRM variables for accurate and relevant results (coming soon)
Ensure agents and customers always find actionable steps to resolve queries. Link knowledge articles to decision trees and guide users with bite-sized steps through troubleshooting.
CX Answers is just the start; we're building a full AI CX platform set to launch later this year.
- Boost more context and automation by linking customer data, support tickets, and back-office systems
- Create custom actions like record updates and appointment scheduling in 3rd party apps