Zingtree Pricing

Pick a plan designed for your contact center, employees, or customer-facing use.



AGENT
ESSENTIAL

Contact Center - Basic Scripting

from $75 mo

Annual plan or monthly option
  • Unlimited Decision Trees
  • For 5 Users (limit 25)
  • Essential Features
  • Analytics & Reporting
  • Agent Portal
  • Pause and Resume
  • Session History
  • Free Online Support

AGENT
PRO

Contact Center - More Power

from $99 mo

Billed annually
  • Everything in Essential, plus:
  • For 5 Users (no limit)
  • Custom Webhooks
  • CRM Integrations
  • Single Sign-On
  • VIP Service Including:
    • Security Review
    • Training Session
    • POC / Design Review

PROCESS
MANAGEMENT

For Internal Company Procedures

$199 mo

Billed annually
  • Unlimited Decision Trees
  • Includes 10,000 Sessions/Year
  • Includes 10 Authors
  • Full Functionality
  • Task Manager
  • Analytics & Reporting
  • Custom Webhooks
  • Training Session

CUSTOMER
SELF-HELP

Customer-facing Decision Trees

$79 mo

Billed annually
  • Unlimited Decision Trees
  • Includes 5,000 Sessions/Year
  • Includes 5 Authors
  • Full Functionality
  • Analytics & Reporting
  • CRM Integrations
  • Custom Webhooks
  • Training Session

Custom Plans and Discounts available for high volume customers. Ask us!

Which Plan is Right for Me?


For Any Contact Center - Effortlessly Guide Employee Interactions with Customers

Zingtree’s interactive agent scripting solution is a perfect tool for call centers and internal customer support representatives. It standardizes processes and gives team leads the peace of mind in knowing that every single customer interaction follows standard operating procedures, each and every time. The simple interface keeps agents focused and on-message. Performance reports keep managers informed and help guide internal improvements. The easy to follow flows provide an efficient on-boarding experience and significantly reduce training time for new agents.

The Agent Essential and Agent Pro plans are billed by seat license. Add your number of Agents to the calculator to estimate your cost.


Ensure Employees Follow Standard Operating Procedures and Processes

The Process Management plan is ideal for internal, sporadic use of decision trees.

One popular use of this plan involves the Zingtree Task Manager, which provides standardized workflows that have a series of repeatable steps. Tasks can be handed off to different groups, and automatically escalated if not acted upon promptly. For example, your company may have an approval process for:

  • Making Purchases
  • Authorizing Returns
  • Content Publishing
  • And any other repetitive tasks or processes your business uses.

Employees can use decision trees in other ways outside of Task Manager too.

For End-users Looking to Self-Support

Zingtree’s interactive decision trees are the perfect solution to make customer self-help more efficient. Use interactive decision trees for technical help, product decisions and standard customer support inquiries. The benefits are numerous:

  • Deflect a high percentage of repetitive inquiries, thereby decreasing incoming ticket volume.
  • Reduce the costly back-and-forth of live support.
  • Increase overall customer happiness by getting them answers faster.
  • Detailed reports provide valuable insight into bottlenecks and areas of improvement.

The Self Help plan is billed by session usage. When a user begins interacting with a decision tree, one (and only one) session is counted.