Pick a plan designed for your contact center, employees, or customer-facing use.
Zingtree’s interactive agent scripting solution is a perfect tool for call centers and internal customer support representatives. It standardizes processes and gives team leads the peace of mind in knowing that every single customer interaction follows standard operating procedures, each and every time. The simple interface keeps agents focused and on-message. Performance reports keep managers informed and help guide internal improvements. The easy to follow flows provide an efficient on-boarding experience and significantly reduce training time for new agents.
The Agent Essential and Agent Pro plans are billed by seat license. Add your number of Agents to the calculator to estimate your cost.
The Process Management plan is ideal for internal, sporadic use of decision trees.
One popular use of this plan involves the Zingtree Task Manager, which provides standardized workflows that have a series of repeatable steps. Tasks can be handed off to different groups, and automatically escalated if not acted upon promptly. For example, your company may have an approval process for:
Employees can use decision trees in other ways outside of Task Manager too.
Zingtree’s interactive decision trees are the perfect solution to make customer self-help more efficient. Use interactive decision trees for technical help, product decisions and standard customer support inquiries. The benefits are numerous:
The Self Help plan is billed by session usage. When a user begins interacting with a decision tree, one (and only one) session is counted.