We help physical goods companies with hundreds of products and SKUs to reduce training time for new hires and improve handle time.
When you have hundreds of products and SKUs, it takes months to ramp new agents through traditional training programs.
Zingtree enables you to ramp new agents in days, not months. Build and add agent workflows to guide your agents to the next best action.
No more call escalations, transferring, or putting customers on hold. Regardless of the complexity of the request, Zingtree will tell your agents what to say.
If you want to deflect calls, you can embed Zingtree into your website as a customer self-help tool. This way, your customers will be able to troubleshoot common issues without agents getting involved.
For instance, Getty Images reduced support tickets by 60% using our self-help tool.
Snow Joe increased direct response phone conversions by 15%
August Improved agent ramp time by one week and cut call handle times by 2.5 minutes
Zingtree offers flexible license options. Once you establish your steady-state number of agents, you can scale up and decrease the number of licenses at any time..
For instance, you can start with 50 and scale up to 110 licenses during the peak season. If you receive fewer requests after the holidays, you can decrease the number of licenses.
Build, review, & publish changes to interactive decision trees in real time, without requiring assistance from IT.
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Leverage our advanced reporting to optimize your flows & manage team performance.
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.
Schedule time with our team to get a full breakdown of everything Zingtree can do.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.