We help physical goods companies to ramp new agents faster and improve AHT, FCR, and CSAT.
Slash agent ramp time from weeks to days
When you have hundreds of products and SKUs, it takes months to ramp new agents. You put new agents into long training programs, but they’ll probably never be able to memorize how to troubleshoot all types of product issues.
Zingtree enables you to ramp new agents in days, not months. Build and add conversational workflows to guide your agents to the next best action.
Improve AHT, FCR, and CSAT
If agents don’t know what to say or do to resolve the customer’s issue, escalations, transferring, or putting customers on hold are the go-to solutions. These all increase AHT, decrease FCR, and have a negative impact on CSAT.
With Zingtree, your agents won’t put callers on hold and search through knowledge base articles.
How we have helped other physical goods companies
How it works
1. Build trees
Create conversational workflows with bite-sized info and tasks to guide your agents to the next best action – with no code required.
2. Go live and optionally integrate trees with your business systems
Add trees to your contact center and CRM so your agents can work out of one place. View out-of-the-box integrations for Zendesk, Kustomer, Salesforce, Talkdesk, and more.
3. Review reports and improve the performance of your trees
Make iterations based on reports and agent feedback.
Adjust the number of licenses to handle seasonal spikes
Zingtree offers flexible license options. Once you establish your steady-state number of agents, you can scale up and decrease the number of licenses at any time.
For instance, you can start with 50 and then scale up to 110 licenses during the peak season. If you receive fewer customer requests after the holidays, you can decrease the number of licenses.
This also means you don’t need to hire agents as early to get ready for the holiday season. With Zingtree, you can ramp new agents in a few days.
Embed a self-help option on your website to deflect calls
If you want to deflect calls, you can embed Zingtree workflows into your website as a customer self-help tool. This way, your customers will be able to troubleshoot common issues without agents getting involved.
Customers often embed this on their help center web pages. For instance, Getty Images reduced support tickets by 60% using our self-help tool.
Connect with the tools you already use
Zingtree works with CRMs, contact center systems, and other software tools. Use APIs and webhooks to connect to even more.
Sync data across Zingtree and all your systems so agents can work out of one place. For instance, use variables to auto-populate customer details from your CRM into trees.
Explore resources for physical goods companies
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zingtree in action?
Schedule time with our team to get a full breakdown of everything Zingtree can do.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.
