Ramp new agents faster & improve AHT, FCR, & CSAT
We help physical goods companies with hundreds of products and SKUs to reduce training time for new hires and improve handle time.
How zingtree helps physical goods companies
Slash agent ramp time from weeks to days
When you have hundreds of products and SKUs, it takes months to ramp new agents through traditional training programs.
Zingtree enables you to ramp new agents in days, not months. Build and add agent workflows to guide your agents to the next best action.
Improve AHT, FCR, and CSAT
No more call escalations, transferring, or putting customers on hold. Regardless of the complexity of the request, Zingtree will tell your agents what to say.
Deflect inbound requests
If you want to deflect calls, you can embed Zingtree into your website as a customer self-help tool. This way, your customers will be able to troubleshoot common issues without agents getting involved.
For instance, Getty Images reduced support tickets by 60% using our self-help tool.
How we have helped other physical goods companies
Snow Joe increased direct response phone conversions by 15%
August Improved agent ramp time by one week and cut call handle times by 2.5 minutes
Connects with the tools you already use
Zingtree works with CRMs, contact center systems, and other software tools. Use APIs and webhooks to connect to even more. Sync data across Zingtree and all your systems so agents can work out of one place.
Adjust the number of licenses to handle seasonal spikes
Zingtree offers flexible license options. Once you establish your steady-state number of agents, you can scale up and decrease the number of licenses at any time..
For instance, you can start with 50 and scale up to 110 licenses during the peak season. If you receive fewer requests after the holidays, you can decrease the number of licenses.
Everything you need to slash agent ramp time
Build, review, & publish changes to flows in real time, without requiring assistance from IT.
Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.
Leverage our advanced reporting to optimize your flows & manage team performance.
Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.
Read the Agent Expertise Gap Definitive Guide
Watch how to configure Zingtree with no code
Explore ready-to-go example trees you can use
Review the Implementation Process
Want to see
zingtree in action?
Schedule time with our team to get a full breakdown of everything Zingtree can do.
Check out our pricing and packages to see if Zingtree might be a good fit for your organization.
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.