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"We highly recommend Zingtree to businesses that are looking for the most user-friendly interface when assisting their customers."
- Adnan Rahman, YouMail Customer Service Analyst. Read the full YouMail case study.
Organizations that deploy Zingtree troubleshooters have seen a 20% reduction in support costs. Customers are gently guided to answers, and if a problem can't be solved your support techs get background information on the customer's problem. Easily integrated with email, chat, CRM or Help Desk systems, Zingtree simply saves everyone time and money.
Give your customers the power of on-demand, interactive self-help. Zingtree’s simple question and answer style format makes it really easy for customers to get solutions on their own.
When customers can't self-solve a problem, your help tickets (via email, chat, CRM or Help Desk) include all the questions and answers the customer provided while using Zingtree. What a huge time saver!
Zingtree analytics give you valuable insight about how your troubleshooters are being used. This is a great way to expose trouble spots and improve your product or service.
It's easy to get started. Let the Zingtree Wizard prompt you for the questions and answers to build each step of your process. Or use Visual Designer to draw a flowchart. You can also import from Google Sheets or Excel. Zingtree turns your project into working code - automatically!
Zingtree saves a full Q&A history of each journey through your decision tree. You can see each session, or have these transcripts delivered along with any support ticket that uses email, ticketing systems like Zendesk, Freshdesk, or Salesforce, chat applications like Zopim and Intercom, or any other system. This is a huge time-saver!
Send visitors to your tree by embedding it in your web site, launching a pop-up overlay via a button click, or having us host it for you. Customize with formatted text, images, video, and even your own CSS. We also have plug-ins for Wordpress and Zendesk.
Your finished trees work great as-is on any browser, including PC, Mac, Tablets, and Phones.
Our Reports help you better understand how your Zingtrees are being used. Check on performance specifics, examine traffic patterns, get demographic data, and more. We add new and helpful reports all the time.
Explore the Zingtree Gallery for several example trees you can explore, copy, and directly customize for your own use. See how Zingtree works with chat by contacting sales. Or, take an interactive tour of Zingtree (built with Zingtree, of course)!