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Our Pricing

Pick the right plan for your team.

Essential

For internal use by smaller contact centers and teams

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From $25

Best for:

  • Agent Scripting
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    Standardize support processes to ensure that every customer interaction follows standard operating procedures.

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Includes:

  • 5 to 25 users
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    Users include both the authors of decision trees and the end-users who follow them.

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  • Up to 10 decision trees / scripts
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    Build up to 10 decision trees or scripts for use by internal agents.

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Professional

For bigger teams and many uses

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Flexible pricing and bulk discounts

Best for:

  • Agent Scripting
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    Standardize support processes to ensure that every customer interaction follows standard operating procedures.

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  • Internal Process Managment
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    Standardize workflows that have a series of repeatable steps, such as following an instruction manual or creating a form.

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  • Customer Self-Help
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    Use interactive decision trees to guide customers to troubleshoot their issues or get answers on their own.

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Includes:

  • 10-10k users
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    Users include both the authors of decision trees and the end-users who follow them.

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  • Unlimited decision trees / scripts
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    Build as many decision trees or scripts for internal agents as you would like.

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Compare plans

Essential

Professional

Product

Easy Script Builder and Editor
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Add images, videos, and text into your decision tree or scripts, and import from Excel or Google Sheets using our no-code editor.

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Free Templates and Customization
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Use templates to build decision trees faster and use the theme builder to match you brand using custom CSS and Javascript.

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Multiple Data Collection Formats
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Rely on a flexible set of data entry fields, including text entry, action buttons, radio buttons, and more.

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Agent Portal and Feedback
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Standardize support processes to ensure that every customer interaction follows standard operating procedures.

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Agent Performance Tracking
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The Zingtree Agent Portal is a simple way to give agents access to interactive scripts without having to integrate with a CRM or Help Desk system.

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Advanced Scripting Logic
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10+ real-time reports and detailed analytics to see how your decision trees and scripts are being used both internally and externally.

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Custom Webhooks
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Send data to and from Zingtree using a custom URL you create, as well as embed your trees on any site.

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Salesforce and Other CRM Integrations
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Integrate Zingtree scripts and data into Salesforce, Zendesk, Freshdesk, and 1000+ more tools.

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Call Center Integrations
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Integrate Zingtree scripts and data into your call center platform.

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Single Sign-On
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Zingtree supports Single Sign-on (SSO) as a means of restricting access to trees.

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Google Sign-In
IP Filtering
API Access
Document Nodes

Support and Service

Online Chat and Email Support
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A member of the Zingtree team will answer any questions and provide timely support.

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Proof of Concept
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Have an expert build a proof-of-concept based upon documentation you provide.

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Design Review
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Our solution architects will join you for a review of your trees to make sure you’re using everything Zingtree has to offer.

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Training Session
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Includes a 1 hour training session for your Authors with one of our Zingtree experts.

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VIP Customer Support
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Your dedicated account manager will answer any questions and provide timely support.

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Pricing

Pricing Tiers with Bulk Discounts
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Pricing plans are designed to be flexible to meet your needs.

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How our pricing works

User vs. session
pricing

We base Agent Scripting on the number of users. We base Internal Process and Customer Self-Help on a platform subscription and the number of sessions.

Bulk and product
discounts

We offer discounts the more users/sessions you purchase, and for buying multiple products.

No hidden
fees

Our pricing includes onboarding, implementation, and support. No surprise charges.

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FAQs

How do I get started?
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Do I get access to all three products with the Professional plan?
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Do you offer month-to-month subscriptions?
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How long does the free trial last? Are there limits during the trial period?
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Who is considered a user for your user license?
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Am I able to purchase for just a single user?
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How do I add additional user licenses?
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What is a session credit?
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Do you offer unlimited contracts (agents and/or sessions) for large customers?
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How much does it cost? Can you send me a quote?
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How does billing work?
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What types of payments do you accept?
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Are there any setup fees?
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What happens to my content after the trial period ends?
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What is your cancellation policy?
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