How do I get started?

If you’re part of a small business, sign up for a free trial to create your account. If you decide to purchase Zingtree, you’ll automatically convert to a paid account and all the content you’ve created during the trial will sync over. 
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For medium or large businesses, it’s typically best to speak with our sales team so we can connect on your needs and make sure you get the most out of the product. 

Do I get access to all three products with the Professional plan?

You would need to purchase a Professional plan for each one (ie, Agent Scripting, Internal Process, and Customer Self-Help), though you do get a bulk discount for purchasing multiple products. Speak with our sales team for more information.

Do you offer month-to-month subscriptions?

Zingtree only offers annual subscriptions at this time. Our minimum contract term is 1 year.

How long does the free trial last? Are there limits during the trial period?

The trial period lasts 30 days. You get access to all features during the free trial period. The only limitations are the number of users (20) and the total number of session credits your organization can use (2,000).

Who is considered a user for your user license?

A user is any individual associated with your organization who accesses Zingtree. Broadly, there are two types of users: 
1) Authors: An individual who creates and manages decision trees in Zingtree. You can also give specific authors extra permissions, like being a superuser or the Billing Administrator for the account. 
2) Agents: An individual who uses the decision tree. This could be an agent, a customer support representative, a salesperson, etc. 

Am I able to purchase for just a single user?

No, Zingtree requires a minimum of 5 user licenses for the Essential plan.

How do I add additional user licenses?

Contact sales@zingtree.com at any time to request additional licenses. The additional licenses will be prorated for your existing contract term.

What is a session credit?

A session credit gets used every time an external user (typically one of your customers) begins interacting with a decision tree. That end-user can continue to navigate through that tree – as many clicks as it takes – and it will consume only one session credit. 

Do you offer unlimited contracts (agents and/or sessions) for large customers?

Yes. Please speak with our sales team for more information. 

How much does it cost? Can you send me a quote?

For our Essential plan, each user license costs $300 per year (minimum 5 user licenses). 
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For the Professional plan, please request a demo or contact sales@zingtree.com to discuss your specific use case and request a quote.

How does billing work?

For Essential plans, you can either purchase directly with your credit card or request to be invoiced with a Purchase Order. 
For Professional plans, we invoice with Purchase Orders. 
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Note that all contacts are annual. Please reach out to Sales if you’re interested in a multi-year contract.

What types of payments do you accept?

We accept credit card, wire transfer, ACH, and other bank transfers

Are there any setup fees?

No, we do not charge setup fees for either paid or trial accounts. Likewise, you can start a free trial without entering a credit card.

What happens to my content after the trial period ends?

If you purchase Zingtree, your content will automatically move to your paid account. If you do not purchase Zingtree by the end of your free trial, your decision trees will be archived in case you buy in the future.

What is your cancellation policy?

You must send us a cancellation request. Please note that we require a minimum 30-day written notice prior to your desired end date. Your subscription will remain active until the term ends; the subscription will then expire.