Our Pricing
Pick the right plan for your team.
Essential
For internal use by smaller contact centers and teams
From $25
per user per month
(Billed annually)
Best for:
- Agent Scripting
Standardize support processes to ensure that every customer interaction follows standard operating procedures.
Includes:
- 5 to 25 users
Users include both the authors of decision trees and the end-users who follow them.
- Up to 10 decision trees / scripts
Build up to 10 decision trees or scripts for use by internal agents.
Professional
For bigger teams and many uses
Flexible pricing and bulk discounts
Best for:
- Agent Scripting
Standardize support processes to ensure that every customer interaction follows standard operating procedures.
- Internal Process Managment
Standardize workflows that have a series of repeatable steps, such as following an instruction manual or creating a form.
- Customer Self-Help
Use interactive decision trees to guide customers to troubleshoot their issues or get answers on their own.
Includes:
- 10-10k users
Users include both the authors of decision trees and the end-users who follow them.
- Unlimited decision trees / scripts
Build as many decision trees or scripts for internal agents as you would like.
Compare plans
Essential
Professional
Product
Add images, videos, and text into your decision tree or scripts, and import from Excel or Google Sheets using our no-code editor.
Use templates to build decision trees faster and use the theme builder to match you brand using custom CSS and Javascript.
Rely on a flexible set of data entry fields, including text entry, action buttons, radio buttons, and more.
Standardize support processes to ensure that every customer interaction follows standard operating procedures.
The Zingtree Agent Portal is a simple way to give agents access to interactive scripts without having to integrate with a CRM or Help Desk system.
10+ real-time reports and detailed analytics to see how your decision trees and scripts are being used both internally and externally.
Send data to and from Zingtree using a custom URL you create, as well as embed your trees on any site.
Integrate Zingtree scripts and data into Salesforce, Zendesk, Freshdesk, and 1000+ more tools.
Integrate Zingtree scripts and data into your call center platform.
Zingtree supports Single Sign-on (SSO) as a means of restricting access to trees.
Support and Service
A member of the Zingtree team will answer any questions and provide timely support.
Have an expert build a proof-of-concept based upon documentation you provide.
Our solution architects will join you for a review of your trees to make sure you’re using everything Zingtree has to offer.
Includes a 1 hour training session for your Authors with one of our Zingtree experts.
Your dedicated account manager will answer any questions and provide timely support.
Pricing
Pricing plans are designed to be flexible to meet your needs.
How our pricing works
User vs. session
pricing
We base Agent Scripting on the number of users. We base Internal Process and Customer Self-Help on a platform subscription and the number of sessions.
Bulk and product
discounts
We offer discounts the more users/sessions you purchase, and for buying multiple products.
No hidden
fees
Our pricing includes onboarding, implementation, and support. No surprise charges.
FAQs
If you’re part of a small business, sign up for a free trial to create your account. If you decide to purchase Zingtree, you’ll automatically convert to a paid account and all the content you’ve created during the trial will sync over.
For medium or large businesses, it’s typically best to speak with our sales team so we can connect on your needs and make sure you get the most out of the product.
You would need to purchase a Professional plan for each one (ie, Agent Scripting, Internal Process, and Customer Self-Help), though you do get a bulk discount for purchasing multiple products. Speak with our sales team for more information.
Zingtree only offers annual subscriptions at this time. Our minimum contract term is 1 year.
The trial period lasts 30 days. You get access to all features during the free trial period. The only limitations are the number of users (20) and the total number of session credits your organization can use (2,000).
A user is any individual associated with your organization who accesses Zingtree. Broadly, there are two types of users:
1) Authors: An individual who creates and manages decision trees in Zingtree. You can also give specific authors extra permissions, like being a superuser or the Billing Administrator for the account.
2) Agents: An individual who uses the decision tree. This could be an agent, a customer support representative, a salesperson, etc.
No, Zingtree requires a minimum of 5 user licenses for the Essential plan.
Contact sales@zingtree.com at any time to request additional licenses. The additional licenses will be prorated for your existing contract term.
A session credit gets used every time an external user (typically one of your customers) begins interacting with a decision tree. That end-user can continue to navigate through that tree – as many clicks as it takes – and it will consume only one session credit.
Yes. Please speak with our sales team for more information.
For our Essential plan, each user license costs $300 per year (minimum 5 user licenses).
For the Professional plan, please request a demo or contact sales@zingtree.com to discuss your specific use case and request a quote.
For Essential plans, you can either purchase directly with your credit card or request to be invoiced with a Purchase Order.
For Professional plans, we invoice with Purchase Orders.
Note that all contacts are annual. Please reach out to Sales if you’re interested in a multi-year contract.
We accept credit card, wire transfer, ACH, and other bank transfers
No, we do not charge setup fees for either paid or trial accounts. Likewise, you can start a free trial without entering a credit card.
If you purchase Zingtree, your content will automatically move to your paid account. If you do not purchase Zingtree by the end of your free trial, your decision trees will be archived in case you buy in the future.
You must send us a cancellation request. Please note that we require a minimum 30-day written notice prior to your desired end date. Your subscription will remain active until the term ends; the subscription will then expire.