Build AI that actually follows your playbook
Zingtree’s AI doesn’t guess—it follows your rules to resolve the complex. Our input-first, logic-driven platform ensures every agent and AI interaction delivers fast, compliant, and context-aware resolutions—at scale.
- Control (you define the logic)
- Speed and accuracy
- Compliance and CX alignment
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Proven results that speak volumes
Platform modules
Connected Systems
Case data, intent, and articles
Transform
Workflow Builder
AI Tools
AI Actions
Knowledge Assist
Conversational AI
Publish
For Customers

- Help customers resolve their issues with self-service that follows your logic
- Automatically surface the right logic and action for each scenario
- Adapt to channel, policy, or customer context in real time
For Agents

- Embed real-time agent assist in Salesforce, Zendesk, and Five9
- Auto-fill fields, suggest next-best actions, and guide every step—no screen-hopping
- Stay compliant and on track with guided workflows for every scenario
For Ops Leaders

- Track performance and compliance across every step of the workflow
- Pinpoint friction with built-in analytics on usage, timing, and escalations
- Optimize faster with insights into agent behavior and flow quality
Real Companies. Real Outcomes.
“With Zingtree, the reps have everything readily available for them… all the workflows are there—what center does what, who they need to contact… Things are always changing. Having a centralized platform with all our workflows really has benefited the customer care department”