Build AI that actually follows your playbook
Zingtree’s AI doesn’t guess—it follows your rules to resolve the complex. Our input-first, logic-driven platform ensures every agent and AI interaction delivers fast, compliant, and context-aware resolutions—at scale.
- Control (you define the logic)
- Speed and accuracy
- Compliance and CX alignment
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Proven results that speak volumes
Platform modules
Connected Systems
Case data, intent, and articles
Transform
Workflow Builder
AI Tools
AI Actions
Knowledge Assist
Conversational AI
Publish
For Customers
- Help customers resolve their issues with self-service that follows your logic
- Automatically surface the right logic and action for each scenario
- Adapt to channel, policy, or customer context in real time
For Agents
- Embed real-time agent assist in Salesforce, Zendesk, and Five9
- Auto-fill fields, suggest next-best actions, and guide every step—no screen-hopping
- Stay compliant and on track with guided workflows for every scenario
For Ops Leaders
- Track performance and compliance across every step of the workflow
- Pinpoint friction with built-in analytics on usage, timing, and escalations
- Optimize faster with insights into agent behavior and flow quality
Real Companies. Real Outcomes.
Kelley White
Director of PET-CT Access, Shields Health
“With Zingtree, the reps have everything readily available for them… all the workflows are there—what center does what, who they need to contact… Things are always changing. Having a centralized platform with all our workflows really has benefited the customer care department”