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"We highly recommend Zingtree to businesses that are looking for the most user-friendly interface when assisting their customers."
- Adnan Rahman, YouMail Customer Service Analyst. Read the full YouMail case study.
Organizations that deploy Zingtree troubleshooters have seen a 20% reduction in support costs. Customers are gently guided to answers, and if a problem can't be solved your support techs get background information on the customer's problem. Easily integrated with email, chat, CRM or Help Desk systems, Zingtree simply saves everyone time and money.
Give your customers the power of on-demand, interactive self-help. Zingtree’s simple question and answer style format makes it really easy for customers to get solutions on their own.
When customers can't self-solve a problem, your help tickets (via email, chat, CRM or Help Desk) include all the questions and answers the customer provided while using Zingtree. What a huge time saver!
Zingtree analytics give you valuable insight about how your troubleshooters are being used. This is a great way to expose trouble spots and improve your product or service.
It's easy to get started. Let the Zingtree Wizard prompt you for the questions and answers to build each step of your process. Or use Visual Designer to draw a flowchart. Zingtree turns your project into working code - automatically!
Zingtree saves a full Q&A history of each journey through your decision tree. You can see each session, or have these transcripts delivered along with any support ticket that uses email, ticketing systems like Zendesk, Freshdesk, or Salesforce, chat applications like Zopim and Intercom, or any other system. This is a huge time-saver!
Send visitors to your tree by embedding it in your web site, or have us host it at no extra charge. Customize with formatted text, images, video, or even your own CSS. We have plug-ins for Wordpress and Zendesk.
Your finished trees work great as-is on any browser, including PC, Mac, Tablets, and Phones.