Call Center Agent Scripting - Fast & Easy

Zingtree lets you quickly create, deploy and analyze
live agent scripts.

Start Now!       Request a Demo
No Credit Card Required.

Check out these examples of how you can use Zingtree for Agent Scripting:   

"The Decision Tree system provided by Zingtree was just what the doctor ordered. I would recommend Zingtree without reservation."
- Gregory Friedman, CEO Airebeam.  Read the full Airebeam case study.

Build, Deploy & Analyze Scripts. Without Coding!

Agent Scripting in Zendesk
Click to Enlarge

For Zendesk, Salesforce, Freshdesk

Check out our fully integrated Zendesk Agent Scripting App. Your custom script travels with each ticket, even if another agent picks up the session. Each agent's interactions are tracked. And you can even have your script tag tickets.

Zingtree also has similar integrations for Salesforce and Freshdesk, and can be hooked into any CRM system.


Embed your trees
Click to Enlarge

Works in any Browser

If your agents have a web browser, they can use your custom Zingtree scripts. It's easy to add scripts to any web page, or you can have Zingtree host them for free. You can even set up individual agent tracking to see who your superstars are.


Zingtree Designer
Click to Enlarge

Easy-to-Build Scripts

It's easy to get started. Let the Zingtree Wizard prompt you for the questions and answers to build each step of your process. Or use Visual Designer to draw a flowchart. You can also import from Google Sheets or Excel. Zingtree turns your project into working code - automatically!


Pause and Resume
Click to Enlarge

Pause and Resume

Zingtree keeps track of the last screen and history of each session. So if a call is transferred from one agent to another, the new agent can take over where the previous one left off.


Zingtree Session Data
Click to Enlarge

Tracking. Reports. Analytics!

Zingtree saves a full Q&A transcript of each journey through your scripts, and collects lots of useful data along the way. You can see each session by agent, get performance summaries, see where agents get stuck, and more.

See Zingtree in Action

Explore the Zingtree Gallery for several example trees you can explore, copy, and directly customize for your own use. Come see what's possible. Or, take an interactive tour of Zingtree (built with Zingtree, of course)!

Take a Tour

Take a tour of Zingtree
Start Now - Free Trial
No Credit Card Required.