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"The Decision Tree system provided by Zingtree was just what the doctor ordered. I would recommend Zingtree without reservation."
- Gregory Friedman, CEO Airebeam. Read the full Airebeam case study.
Check out our fully integrated Zendesk Agent Scripting App. Your custom script travels with each ticket, even if another agent picks up the session. Each agent's interactions are tracked. And you can even have your script tag tickets.
If your agents have a web browser, they can use your custom Zingtree scripts. It's easy to add scripts to any web page, or you can have Zingtree host them for free. You can even set up individual agent tracking to see who your superstars are.
It's easy to get started. Let the Zingtree Wizard prompt you for the questions and answers to build each step of your process. Or use Visual Designer to draw a flowchart. Or use both. Zingtree turns your project into a fully interactive working script - automatically!
Zingtree keeps track of the last screen and history of each session. So if a call is transferred from one agent to another, the new agent can take over where the previous one left off.
Zingtree saves a full Q&A transcript of each journey through your scripts, and collects lots of useful data along the way. You can see each session by agent, get performance summaries, see where agents get stuck, and more.