Zingtree Terms and Conditions

Updated March 17, 2020



By using and/or visiting the Web Site and/or linking to any page from the Web Site, you give your assent to both – these Terms of Service & the Privacy Policy, which is incorporated herein by reference.

Account Policies:

  • A Customer account will be created in connection with Customer’s use of the Zingtree Service.
  • The customer account will be created upon registration for a 30 day free trial of a Zingtree
    subscription package, or upon purchase of a Zingtree subscription package.
  • For free trial users, at any time during, or the completion of the Trial Period, the user may
    purchase one of the published Pricing Plans (Subscriptions).
  • Pre-Paid Session credits are available for purchase to supplement the yearly Plan allotment.
  • Pre-Paid credits have a 1 year expiration date from the date of purchase.

Free Trial Policies:

  • Agent / Author Limit: During free trial period, you can have up to 20 agents and/or Authors.
  • Session Credit Limit: During free trial period, you can use up to 2,000 Session credits.
  • Feature Limit: During free trial period, all Zingtree features are fully available, except for the export decision tree functionality to JSON or CSV format.
  • Decision Tree Allowance: During free trial period, you can create an unlimited number of decision trees for publishing.

Subscription Policies:

  • A monthly subscription is defined on a 30 day renewal period. Your account is automatically recharged with your current plan every 30 days until you cancel.
  • A yearly subscription is defined on a 365 day renewal period. Your account is automatically recharged with your current plan every 365 days until you cancel.
  • If your charge fails to pay for the renewal, we will notify you by e-mail with three (3) separate notices. If within five (5) business days of the third (3rd) notice that payment is due or delinquent, or if you do not update payment information upon request, we may suspend or terminate your account.
  • You can cancel a subscription at any time. Access to the subscription will continue until the renewal date. At which time, the account will expire, and become inaccessible.

Internal Use Subscription; Essential Plan and Pro Plan

  • A User is a seat license assigned to a unique, named individual.
  • Customer can purchase additional user licenses at any time during the course of the subscription.
  • The total number of unique Users will be tallied at the end of each monthly period after the initial account activation.
  • Customer will be charged for any additional user licenses which were added internally by Customer but not purchased directly through the Zingtree portal
  • 100 External Use Session credits are provisioned with the Plan, with a one year expiration.
    Once exhausted, customer may purchase additional credits in bulk quantities.

Employee Process Flow Subscription; Process Management Plan

  • This Plan is specifically designed for internal use / internal facing trees by internal users / employees.
  • A Session credit is tallied each time an employee views your trees and clicks at least one button.
  • Annual Session credits expire at the end of the subscription period.
  • If you go over your Session credit limit, a new yearly Plan is automatically charged and started.

External Use Subscription; Customer Self-Help Plan

  • This Plan is specifically designed for external use / external facing trees for external users, for example, client’s end customers.
  • A Session credit is tallied each time an end-user views your trees and clicks at least one button.
  • Annual Session credits expire at the end of the subscription period.
  • If you go over your Session limit, a new yearly Plan is automatically charged and started.

Notifications: We will notify you via email when:

  • You have exhausted all of your Session credits or your trees are no longer accessible.
  • If there is a charge, or an error processing your payment.


The Subscription Fee does not include any configuration, integration, training, customization or other services (“Professional Services”) with respect to the Program for use by Customer in Customer's system or in accordance with Customer's requirements or specifications, except those services included in the purchased subscription plan.. If Customer desires any additional Professional Services with respect to the Program, such Professional Services shall be subject to payment and governed by a separate services order. Customization details can be requested here.

Support Hours:

  • Standard Support is available by e-mail during normal working hours, Monday through Friday, PST.
  • Customers on the Pro Plan get priority support which includes; e-mail, chat and phone support.

Uptime Guarantee:

Company will use commercially reasonable efforts to make our platform available 99.9% of the time during each monthly billing cycle. If Zingtree is unable to meet this service level, you will be eligible to receive a credit to apply to future billing cycles based upon the unavailability for that month or year. See the last 30 days of uptime here.

Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee. Service credits are calculated as follows:

  • 100% - 99.9% uptime : No credit
  • 99.8% - 99.5% uptime : 5% credit
  • 99.4% - 99% uptime : 10% credit
  • 98.9% - 98% uptime : 15% credit
  • 97.9% - 95% uptime : 25% credit
  • Less than 95% uptime : 100% credit

Warranty Disclaimer:  

Except as expressly set forth herein: (i) the program and service levels are provided on an "as is" basis; and (ii) all warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of title, merchantability, non-infringement, and fitness for a particular purpose are hereby disclaimed to the maximum extent permitted by applicable law. Zingtree will not be liable or responsible for: (a) any technical problems of the Internet (including without limitation slow Internet connections or outages); and/or (b) any issue that is attributable to customer’s hardware or software or customer’s Internet or data service provider.

Limitation of Liability:

Except to the extent prohibited by applicable law, in no event shall either party be liable for any loss of income, profits, goodwill, reputation, special, indirect, incidental, punitive or consequential damages that arise under this agreement or that result from the use of, or the inability to use, the program, even if it has been advised of the possibility of such damages.

Except for Zingtree’s indemnification obligations as specified herein, each party’s total aggregate liability for all damages and losses under this agreement, or in connection with the use of or inability to use the program, shall not under any circumstance exceed the amount of fees actually paid by customer to Zingtree under this agreement within the twelve (12) months preceding the date of bringing a claim.


By Zingtree.  Zingtree hereby agrees to defend and indemnify customer against any damages awarded against customer by a court of competent jurisdiction, or paid in settlement, in connection with a third party claim, suit or proceeding that customer’s use of the program within the scope of this agreement infringes any copyright, trademark, patent, trade secret or other proprietary right of a third party. Zingtree shall have no obligations or liability hereunder to the extent that the alleged infringement is based on the customer data. without derogating from the foregoing defense and indemnification obligation, if Zingtree believes that the program, or any part thereof, may infringe, then Zingtree may in its sole discretion: (i) obtain (at no additional cost to customer) the right to continue to use the program; (ii) replace or modify the allegedly infringing part of the program so that it becomes non-infringing while giving substantially equivalent performance; or (iii) if Zingtree determines that the foregoing remedies are not reasonably available, then Zingtree may require that use of the (allegedly) infringing program (or part thereof) shall cease and in such an event customer shall receive a prorated refund of any subscription fees paid for the unused portion of the subscription period. This section states Zingtree's entire liability and customer's exclusive remedy for infringement.

By customer.  Customer hereby agrees to defend and indemnify Zingtree against any damages awarded against Zingtree by a court of competent jurisdiction, or paid in settlement, in connection with a third party claim, suit or proceeding that use of the customer data within the scope of this agreement infringes any intellectual property rights of a third party.

General.  The defense and indemnification obligations of the indemnifying party under this section are subject to: (i) the indemnifying party being given prompt written notice of the claim; (ii) the indemnifying party being given immediate and complete control over the defense and/or settlement of the claim; and (iii) the indemnified party providing cooperation and assistance, at the indemnifying party’s expense, in the defense and/or settlement of such claim and not taking any action that prejudices the indemnifying party's defense of or response to such claim.

Confidential Information.  Each party may have access to certain non-public and/or proprietary information of the other party, in any form or media, including (without limitation) confidential trade secrets and other information related to the products, software, technology, data, know-how, or business of the other party, whether written or oral, and any such other information that, regardless of the manner in which it is furnished and given the totality of the circumstances, a reasonable person or entity should have reason to believe is proprietary, confidential, or competitively sensitive ("Confidential Information"). Each party shall take reasonable measures, at least as protective as those taken to protect its own confidential information, but in no event less than reasonable care, to protect the other party's Confidential Information from disclosure to a third party. Neither party shall use or disclose the Confidential Information of the other party except as expressly permitted under this Agreement or by applicable law. All right, title and interest in and to Confidential Information are and shall remain the sole and exclusive property of the disclosing party. Zingtree shall provide prompt written notice to the Customer of any release of Confidential Information to a third party.

Privacy Policy.  To the extent that any personally identifiable information is collected by or on behalf of Zingtree, it shall be used by Zingtree in accordance with the Zingtree privacy policy, as may be amended from time to time which is available at https://zingtree.com/privacy-policy.php

Reference Customer.  Zingtree may use Customer’s name and logo on its website and in its promotional materials to state that Customer is a customer of Zingtree and Program user, but will not imply that the parties are affiliated. Customer agrees to serve as a reference customer of Zingtree and shall cooperate with Zingtree's reasonable marketing and referencing requests.

Force Majeure. Neither party shall be liable to the other for any performance delay or failure to perform hereunder, exclusive of payment obligations, due to any act, omission or condition beyond the reasonable control of the affected party, provided the affected party gives prompt notice to the other and makes reasonable efforts to resume performance as soon as possible.

General.  This Agreement represents the complete agreement concerning the Program between Customer and Zingtree and supersedes all prior agreements and representations between Customer and Zingtree. If any provision of this Agreement held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable. Any waiver of any provision of this Agreement will be effective only if in writing and signed by Zingtree. Any notice required or permitted to be given hereunder will be given in writing to the receiving party by personal delivery, certified mail, return receipt requested, or by overnight delivery. Zingtree may use Customer’s current address, as provided by Customer in connection with billing and payment activities. Zingtree current address may be found on its website at Zingtree.com. 

Questions? Contact us!