More automation with Actions. Fewer screens and faster resolutions
Automate processes between systems to speed up end-to-end customer resolutions.
Automate processes for both customers and agents
Make AI work by following your processes, policies, and brand guidelines with 100% compliance.
- Let customers self-resolve by initiating refunds, returns, or booking appointments
- Access relevant knowledge from knowledge bases, ticketing systems, and CRMs
- Automate customer ticket handling to resolve queries within SLA guidelines
- Display customer data, like policy numbers and warranty status, to agents during calls
- Trigger SMS and email alerts for shipping updates from order management systems
- Notify billing systems and trigger ticket creation once the session ends
Focus on customers, not the boring manual tasks
Automate the next best actions across systems
How many systems must an agent access if a customer wants to resolve an issue? With Zingtree, none. Our workflows live inside your CRM and automatically trigger inventory, warranty, and calendar systems, so you don’t have to.
Pull up relevant knowledge & answers without switching screens
Find relevant knowledge articles and answers to questions based on the most up-to-date information. Let AI securely plug into your knowledge and instantly find exactly what you need from across all your enterprise systems.
Drive optimal resolution paths based on a specific context
No more dead-ends and repeating issues to agents. Let customers instantly self-resolve their issues. We gather holistic context from your IVR and CRM to pick optimal resolution paths in real time.
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Want to see Zingtree in action?
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for B2C enterprises with high complexity in products, compliance, and regulations.