Stepping into the World of AI and CX
CX leaders stand at AI's threshold. Stakeholders demand AI for efficiency and cost savings. But, in the AI buzz, identifying its CX application is a challenge.
This e-book targets VPs, Directors, Heads, and Managers in all CX roles. We'll explore AI in CX, its benefits, challenges, and a clear path to implementation. Gain insights from industry frontrunners and see how AI can boost your CX career.
Our goal is equip you for AI conversations with your stakeholders and make it easier for you to implement AI into your processes.
To bolster your journey, this e-book is supplemented with valuable tools: ROI calculators, the AI glossary, vendor questionnaire templates, and a suite of nine enriching chapters.
"Next Gen AI-Driven CX Leaders" is just the beginning. As we delve deeper into AI, the layers become more intricate. We anticipate addressing these complexities in future iterations. But for now, our focus is on ensuring clarity and precision at this stage.
Thank you for joining this journey. Happy reading!
- Introducing the New AI on the Block: Generative AI
- Transforming Your CX Strategy with the Power of AI
- Challenges & Concerns with AI for CX Leaders
- Navigating Your AI Journey as a CX Leader
- Transitioning to the Walk Phase - Deploying AI for Specific Use Cases
- Mastering the "Run" phase - Scaling AI in your CX process
- Proving the ROI of AI
- Evaluating Vendors for AI in CX
- Insights & experiences from CX leaders
- AI Glossary