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"Try this, now try that." Interactive troubleshooters are making it easier for people to find solutions themselves.
Simplifying troubleshooting by presenting information in smaller bits is proving more effective than long article dumps.
If a problem can't be solved, help tickets include a transcript of the user's path through the tree. Huge time saver!
Turo, the "AirBnB of car rental", uses Zingtree for managing the complexities of customer interactions for renting and making vehicles available.
YouMail is a service that replaces voice-mail with an automated secretary for your iPhone or Android. Zingtree has provided YouMail with an easy-to-use way for customers to self-solve setup issues, and useful reports to illustrate common customer issues.
Parrot, the leading manufacturer of drones, uses Zingtree for helping their internal support people provide quick, accurate answers to customer inquiries.
Want to see how easy it is to built interactive decision trees for YOUR business?