AI Automation for Industrial & Consumer Product Support

Zingtree is an AI automation platform that helps consumer tech, electronics, and industrial brands troubleshoot, resolve, and retain across thousands of SKUs. Every workflow connects real-time product, order, and logistics data with compliance-ready logic for consistent resolutions.

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Trusted by Leading Enterprises
& Fortune 500 Companies

Proven results that speak volumes

30%

FCR improvement

12x

INCREASE in Deflections

30%

CSAT boost

40%

increased revenue

What you can automate with Zingtree

Troubleshooting

Guide SKU-based diagnostics across devices.

Returns & Cancellations

Power guided refund eligibility and RMA initiation.

Retention

Help users resolve product issues and avoid returns.

Billing

Automate resolution for order-related billing and warranty claims.

Bill Sexton

VP, Customer Relationship Management Global Industrial

“Zingtree helped us turn a messy, manual returns process into a streamlined experience for agents and customers. Now, cancellations and RMAs happen in minutes, not hours. It’s been a game changer for efficiency and customer satisfaction.”

How Zingtree helps

Accelerate support while reducing product returns

Zingtree guides agents and customers through structured troubleshooting and resolution logic.

Diagnose issues by SKU, device, or product type
Route based on warranty status, retailer, or product version
Reduce unnecessary returns by solving first-time with contextual guidance

Resolve faster by connecting live data and actions

Zingtree integrates with your ERP, CRM, and order systems, so agents see everything in one flow.

Auto-pull order status, shipping dates, warranty coverage, and more
Trigger updates like RMAs, refunds, or parts dispatch without switching tabs
Reduce screen-hopping and manual data entry

Drive consistent resolution across agent
assist and self-service

One flow. Consistent outcomes.

Step-by-step CRM guidance for agents
Self-service troubleshooting for customers
One flow powers web, chat, phone, and agent assist

See how it works

What you’re using vs. What you could have

Features

Product Resolution

Cross-System Sync

Returns & Billing

Agent Assist

IVRs & PDFs

One-size-fits-all

Manual

Ticket-based

Hard to follow

Chatbots

No context

Static

Escalates early

Info only

Zingtree

SKU-aware logic

Connects ERP, CRM, RMA

Automates eligibility + handoffs

Step-by-step + action

Common Questions

Is Zingtree just another chatbot?

No. Zingtree is a structured decision engine, not a chatbot. You define the logic, rules, and compliance guardrails. AI executes within those guardrails, ensuring accurate, auditable outcomes.

Can Zingtree reduce product returns with SKU-based troubleshooting?

Yes. Zingtree uses SKU-aware logic to solve issues at first contact, preventing unnecessary RMAs, refunds, or replacements.

How does Zingtree handle warranty claim triage and repair scheduling?

Zingtree automates warranty eligibility checks, repair scheduling, and claim triage by connecting to ERP, CRM, and order systems.

Can Zingtree integrate IoT or CAD data into support flows?

Yes. Zingtree can pull IoT sensor readings or CAD data into troubleshooting, giving agents and customers context to resolve issues faster.

How does Zingtree orchestrate field service across multiple sites?

Zingtree coordinates warranty checks, inventory, and parts availability to guide field technicians and schedule service without manual steps.

What about customer self-service across web, app, and CRM?

The same workflow powers both agent assist and customer self-service, so customers resolve issues instantly and agents follow the same steps in CRM.

See It in Action

Let’s walk through a real workflow in claims, billing, or fraud. See how Zingtree works in your world.