The zingtree blog
Our thoughts on driving efficiency, building process, and getting the most from our product.
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The Agent Expertise Gap Definitive Guide
Most Support leaders are facing high attrition of support agents. You’re left with new agents constantly, and that means they often don’t know what to say yet or aren’t very proficient like your tenured experts. Every Support leader is trying to crack the code on telling agents what to say, especially knowing that most agents aren’t going to last years. We have given this phenomenon a name: the “Agent Expertise Gap”.
Announcing Zingtree’s Series A Funding Round
We are excited to share the news about our $15M Series A round, Carey Lai and Vikram Verma joining our board, and what that means for us and you.
The Complete Guide to Reducing Agent Ramp Time
Download our eBook to learn the onboarding and training strategies contact center leaders are using to reduce agent ramp time and create customer experiences that drive revenue.Read the eBook Now