Turn every agent into an expert with Zingtree + Cisco Finesse
Elevate agent productivity through agent workflows that integrate directly into Cisco Finesse and Cisco Webex Contact Center to direct your agents to next best action in just a few seconds.
Improved agent productivity.
All from one screen.
Run a smarter and more productive contact center by embedding Zingtree in your Cisco workflow to dynamically pull/push data between so your data is always synced and your agents can work out of one place.
Boost call compliance
Review and approve agent workflows ahead of go-live to ensure compliance with internal policies.
Reduce agent ramp time
Easy-to-follow agent workflows reduce the training time required to get new agents up to speed.
Improve AHT and FCR
Our interactive workflows direct agents to get to resolutions faster, and with fewer escalations.
How it works
1. Build a workflow
Create agent workflows with bite-sized info to direct your agents to the next best action - with no code required.
2. Integrate it
Embed your workflow into Cisco so your data is always synced and your agents can work out of one place.
3. Follow it
Say goodbye to hunting for answers while keeping your customers on hold. Empower your agents to have all the right answers at the right time.
Vice President of UK Operations
Head of Customer Experience