Turn every agent into an expert with Zingtree + Kustomer.

Elevate agent productivity through conversational workflows that integrate directly into Kustomer to direct your agents to the next best action in just a few seconds.

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Why Zingtree?

Improved agent productivity. All from one screen.

Run a smarter and more productive contact center by embedding Zingtree in your Kustomer workflow to dynamically pull data so your data is always synced and your agents can work out of one place.

Boost call compliance

Review and approve conversational workflows ahead of go-live to ensure compliance with internal policies.

Reduce agent ramp time

Easy-to-follow conversational workflows reduce the training time required to get new agents up to speed.

Improve AHT and FCR

Our interactive workflows direct agents to get to resolutions faster, and with fewer escalations.

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How it works

Build a workflow

Create conversational workflows with bite-sized info to direct your agents to the next best action - with no code required.

Integrate it

Embed your workflow into Kustomer so your data is always synced and your agents can work out of one place.

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Follow it

Say goodbye to hunting for answers while keeping your customers on hold. Empower your agents to have all the right answers at the right time.

Watch how it works
Demo Video
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What our customers are saying

Improved agent productivity by reducing agent ramp time from 3 weeks down to 3 days

Mike Jennings
Vice President of UK Operations
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Zingtree's integration with Salesforce has created a one-stop shop for Groupon's agents allowing for improved first call resolution rates.

Adam Lindsey
Director Of Business Operations
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Key Capabilities

Features

Description

Kustomer + Zingtree

Basic Integration
Embed Zingtree workflows in your Kustomer CRM to provide a single pane of glass for agents to work in.
Pause & Resume Feature
Lets you transfer cases/tickets in Kustomer from one agent to another, and retain context and tree history.
Custom variables
Pass variables to your tree to store information gathered from your customers such as names and requests.
Instant Notes
Help your agents in Kustomer save tons of time by creating a notes summary page that can be copied as an editable internal note with just one click.
Automated Triggers
Initiate actions like SMS, emails and escalations based on triggers and responses within your conversational workflow in Kustomer.
Fully customizable CSS
Customize the look of the decision tree with our built-in themes or add your own CSS.
DecisionEngine™
Allows you to integrate sophisticated logic into your conversational workflow, so your agents always have the right answer at the right time no matter how complex the workflow is.
Advanced Reporting
Customize the look of the decision tree with our built-in themes or add your own CSS.
Decision Engine™
Allows you to integrate sophisticated logic into your conversational workflow, so your agents always have the right answer at the right time no matter how complex the workflow is.
Advanced Reporting
Advanced reporting to optimize your scripts and manage team performance.
No-code authoring tool
Enables your support team to build, review and publish changes to conversational workflows in real time, without requiring assistance from IT.
Custom Webhooks
Exchange Zingtree data with other applications outside of the Kustomer integration.
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Resources

Kustomer x Zingtree Data Sheet

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Ebook Guide - Reducing Agent Ramp Time

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How to integrate it

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Want to see Zingtree in action?

Two ways you can learn more today.

See pricing

Check out our pricing and packages to see if Zingtree might be a good fit for your organization.

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Request a demo

Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.

Request a demo