Show agents the exact words to say
View every step taken while using your decision tree
Auto-fill CRM fields based on customer answers or agent actions
Show agents the exact words to say
View every step taken while using your decision tree
Auto-fill CRM fields based on customer answers or agent actions
Auto-fill CRM fields based on customer answers or agent actions
Show agents the exact words to say
View every step taken while using your decision tree
Show agents the exact words to say
Auto-fill CRM fields based on customer answers or agent actions
View every step taken while using your decision tree
Show agents the exact words to say
Auto-fill CRM fields based on customer answers or agent actions
Show agents the exact words to say
Show agents the exact words to say
View every step taken while using your decision tree
Show agents the exact words to say
Show agents the exact words to say
View every step taken while using your decision tree
Show agents the exact words to say
Show agents the exact words to say
Auto-fill CRM fields based on customer answers or agent actions
Show agents the exact words to say
Improved agent productivity.
All from one screen.
Boost call compliance
Review and approve agent workflows ahead of go-live to ensure compliance with internal policies.
Reduce agent ramp time
Easy-to-follow agent workflows reduce the training time required to get new agents up to speed.
Improve AHT and FCR
Our interactive workflows direct agents to get to resolutions faster, and with fewer escalations.
How it works
1. Build a workflow
Create agent workflows with bite-sized info to direct your agents to the next best action - with no code required.
2. Integrate it
3. Follow it
Say goodbye to hunting for answers while keeping your customers on hold. Empower your agents to have all the right answers at the right time.
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Improved agent productivity by reducing agent ramp time from 3 weeks down to 3 days
Mike Jennings
Vice President of UK Operations
Features
Description
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