Agent workflows for healthcare enterprises
Give your agents the step-by-step guidance they need to deliver exceptional patient experiences from the very first interaction.
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How Zingtree helps
Improve one-call resolution by
Patient experience starts with one-call resolution. Empower agents with accurate, step-by-step guidance so they can avoid escalating calls to higher-cost clinicians.
Reduce agent training process by
Agents have no clinical background or prior training? Bring your medical expertise into workflows and empower non-clinical staff to act like experts—without the need for weeks of onboarding.
Ensure compliance and reduce errors by
Keep agents aligned with standardized protocols. Dynamic workflows guide agents on what to say, when to say it, and the best next steps—whether it’s diagnosing symptoms or helping patients find the right specialist.
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"We began building agent scripts in Zingtree so our support team could find answers quickly and deliver them correctly instead of rustling through a stack of papers and figuring out how to explain policies on the fly. Before Zingtree, call wait times used to be as high as 20 minutes while agents hunted for answers; now they average 2 minutes."
Tomekia Bozeman-Bailey
Director of Patient Access at Carti
Key features
No-code Builder
Easily build, review, & publish workflows with no IT assistance required.
Dynamic Workflows
Enable agents to drive towards optimal resolution path no matter the complexity.
Native CRM integrations
Utilize workflows in existing systems—no need to add new ones for agents to learn.
Insights
Easily build, review, & publish workflows with no IT assistance required.
Secure & compliant agent-assist
Want to see Zingtree in action?
Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for B2C enterprises with high complexity in products, compliance, and regulations.