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LFG with JJ Podcast - E1: Adam Lindsey
In the first episode of the LFG with JJ podcast, Juan Jaysingh interviews Adam Lindsey, the Senior Director of Global Service Operations at Groupon, about the current state of the customer experience industry and offers insights for those working in the field.
The 2023 Support Tech Landscape
In this article, we’ll explore some of the solutions that exist for customer support teams in 2023. To avoid any bias and remain as objective as possible, we asked Support leaders NOT affiliated with Zingtree - not current customers - to write the article.
How to Embed a Decision Tree on Your Website
A decision tree is a versatile decision-making tool that can easily be added to any website to optimize processes, guide teams, and improve customer support.
Building Call Center Agent Scripts with Salesforce Lightning
Running agent scripts within Salesforce Lightning is easy with Zingtree. Here’s what you need to know about the integration, and how it can work for you.
How to Send and Receive Data From Decision Trees Using Webhooks
Discover how a webhook can make your decision trees more connected for flexible and effective data collection.
How To Create a Decision Tree Using Microsoft Excel
Make your spreadsheets more powerful by converting them into interactive decision trees. Here’s how Zingtree can help you make it happen.
How to Create a Decision Tree in Google Sheets
Need to present complex information in a reader-friendly format? Learn how to create a decision tree with Google Sheets and Zingtree.
Medical Self-Triage: How to Help Patients Help Themselves
Discover how symptom-checkers help deliver faster, safer, and more cost-effective care for patients.
How to Create Objection Handling Scripts for Outbound Calls
Check out our tips for responding to pushback on outbound calls, and discover how Zingtree can help you build flexible objection handling scripts.
Personalization At Scale: How to Increase Sales with a Product Selector
Today’s consumer expects a personalized experience. Learn how you can provide one, and increase sales with a product selector from Zingtree.
Business-Changing Technology: 5 Customer Success Stories
Discover these B2B customer success stories and see how new technology can disrupt even the most established industries.
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The Complete Guide to Reducing Agent Ramp Time
Download our eBook to learn the onboarding and training strategies contact center leaders are using to reduce agent ramp time and create customer experiences that drive revenue.