Tailored for the CX environment, Zingtree goes beyond enterprise searches, so you can improve your FCR, AHT, and CSAT rates.
- Connect common apps, from Zendesk to Google Drive
- Harness CRM variables for accurate and relevant results (coming soon)
- Set permissions and tailor Search for user-specific content
- Embed Search widgets in agent desktops, CRMs, or websites
Paired with decision trees, we transform data into impactful actions, so your agents and customers never hit a dead-end. Guide them with bite-sized steps through troubleshooting.
Provide more than search results with generative question-answering. Craft insightful answers to direct questions from your knowledge base, tailored to every query.
- Embed across both customer and agent platforms
- Utilize your knowledge data & LLMs for clear, concise answers
- Link to workflows and knowledge for empowered actions
Understand user behavior and get clarity on what works, what doesn’t, and why. Spotlight gaps, review search patterns, and improve your experience over time.