Make every human agent an expert with Copilot
Zingtree gives agents the next step, the full customer context, and a drafted reply inside Salesforce and Zendesk, so every complex case follows your rules.
I was charged twice and now my card’s frozen.
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Proven results that speak volumes
Fewer agent errors
Guide every complex conversation end to end
Keep service seamless across AI agents and your team
Your team can lead or work from AI suggestions, and switch at any point in the same conversation. You decide which level each type of request starts at.
Give your team the full picture in every conversation
- Bring up the account, the history, and what the customer needs, so your agent doesn’t have to search for context
- Your agent writes every reply and makes every call, while Zingtree tracks where they are in your process
- Required steps stay locked until they’re done, so agents never skip one under pressure
Suggest the next step as the conversation happens
- The AI drafts the reply, proposes the action, and shows its sources
- Your agent reviews, edits, and sends, so every decision stays with a person
- Every action still passes your rules before it runs, and exceptions wait for your agent’s approval
How it works
Connect systems
Add a Connector, and choose what Zingtree can read and change.
Write the Skill
Describe the job in plain language.
Add a Flow
Lock the steps that must always run in order.
Test and publish
Try it on real scenarios, then publish.
Built for teams where accuracy is the job
Works with the tools you already use
Zingtree opens inside your CRM and contact center, so agents stay on one screen. It acts in your systems and picks up handoffs from the chat and voice agents you already run, with the full conversation.
Built for conversations a regulator may review
Every conversation runs on the same rules, and each step records what Zingtree recommended and why.
Start with the conversation your agents escalate most
Bring us the case with the most steps, rules, and handoffs. We’ll show you how Zingtree guides your team through it.