Pricing

Simple pricing that scales

Pricing starts at $36,000/year and is based on usage.

How pricing works

Platform fee

One annual fee for the whole platform: Zing Studio to build, Zing Engine to run, and every integration and channel.

Usage

Based on the number of conversations and tasks Zingtree handles.

Your team behind you

Dedicated Customer Success Managers, as well as Professional Services for extra help.

Everything included, on every plan

Feature
What it does
Build · Zing Studio
Co-Author
An AI assistant that helps you write skills and flows, from scratch or inline as you edit.
Visual Builder
Draw the flow steps that must be exact: each box is a step, each line a rule.
Quick Start
Load what you already have, like a PDF or an SOP, and get a first draft to edit.
Skills
Reusable capabilities that define how Zingtree handles a task, including instructions and references to tools, knowledge and an optional flow.
Flows
A defined, deterministic journey a skill calls to collect information, apply business rules and reach explicit outcomes.
Run · Zing Engine
Process Agent
An AI agent that handles one business outcome end-to-end, like refunds, across Self-Service, Copilot and CX Operations. Built from skills, tools, guardrails and flows.
Orchestrator
Understands the ask by identifying customer intent and gathering context, then calls the right AI agent for each situation.
Knowledge
Documents you give us, such as SOPs, FAQs, policies and manuals, plus key details pulled from them. AI agents read Knowledge for answers.
Channels
Where conversations happen: chat, email, web, and voice through your contact center. One AI agent works across all of them.
Control
Guardrails
A hard limit on what an AI agent may collect, say or do, checked before every action. It can allow, block, ask to confirm, escalate, change the request or correct the reply.
Business Rules
Compare information against a fact, then pick the next step. Business rules pick the path; guardrails block what’s not allowed.
Autonomy level
Who leads: Human-led (a person does the work), AI-Assisted (AI suggests, a person decides) or Autonomous (AI handles it, a person can step in).
Audit trail
A record of every step, rule and action: what happened and why.
Connect & secure
Connectors
A link to one of your systems, like Salesforce or Zendesk, that makes its tools available. Built on MCP.
Headless (API & MCP)
Use Zingtree through APIs or MCP from another application or AI agent, without Zingtree’s interface.
Enterprise security
SOC 2 Type II, GDPR, HIPAA BAA, WCAG 2.1 AA and VPAT, single sign-on, encryption in transit and at rest, EU data center.

Start with the process your team gets wrong most

The one with the most exceptions, the most steps, or the most markets. We’ll show you how it runs.

Get a Quote

Pricing questions

How is Zingtree priced?

An annual platform fee plus usage. The platform fee covers the whole platform, every integration and every channel. Usage depends on how you deploy Zingtree: agent seats for Copilot, and the conversations and tasks Zingtree handles for Self-Service and CX Operations.

What counts as usage?

For Copilot, each agent who works with Zingtree is a seat. For Self-Service and CX Operations, usage is the volume of conversations and tasks Zingtree handles. Your quote is based on the volumes you expect.

Do I pay per integration, channel or use case?

No. Every plan includes all integrations, all channels and as many use cases as you want to run.

Is there a minimum?

Every plan includes an annual platform fee. Zingtree is built for enterprise contact centers, and your quote reflects the scope you need.

Can we start with one process?

Yes. You can start with one process, prove it in production and add more on the same platform.

Are professional services included?

Every plan includes a dedicated customer success manager. Professional services are available if you want our team to design and build with you.