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Tree: Astrology Site - End-user Troubleshooting
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Select Node # Links In Result Action Type Summary
#1 Top Welcome
Q: How Can We Help?
Membership Login #2    E-Mail Delivery #17    Credit Card Update #28   
6
#2 1 Member Page Login
Q: Are you able to login to the Member's page?
Yes #3    No #5   
1
#3 1 Member Page Login - Success
Q: Do You Need Further Assistance?
Yes #34    No #13   
5
#5 1 Member Page Login
Q: Are you a Daily Astrology Zone subscriber?
Yes #6    No #8   
21
#6 1 Member Page Login
Q: Login Username and Password are case sensitive - Are you entering the login info correctly?
Yes #7    No #14   
3 Variables: score
#7 1 Login Failure
Email Support #34   
1
#8 1 Subscribe to Daily Astrology Zone
Q: Are All Your Questions Answered?
Yes #9    No #10   
#9 1 Successful Subscription
#10 1 Other Subscription
Q: Are you writing about the AstrologyZone app?
Yes #11    No #12   
Variables: score
#11 1 AstrologyZone app
Variables: score
#12 1 Other Daily Astrology Zone Inquiry
#13 1 Successful Login
3
#14 1 Member Page Login
Q: Are you now able to access the member's page
Yes #15    No #16   
Variables: score
#15 1 Member Page Login
Variables: score
#16 1 Member Page Login
Q: Were you able to retrieve your Username and Password?
Yes #33    No #34   
#17 1 Receiving the Daily E-Mail
Q: Have you manually signed up for the optional daily e-mail delivery?
Yes #18    No #24   
3 Variables: score
#18 1 E-Mail Delivery
Q: Are you receiving the daily e-mail?
Yes #19    No #22   
3 Variables: score
#19 1 E-Mail Delivery
Q: Do You Have Any Further Inquiries?
Yes #34    No #20   
#20 1 E-Mail Delivery
#22 1 E-Mail Delivery Failure
Q: Have you already entered your e-mail address for the daily e-mail?
Yes #23    No #25   
1 Variables: score
#23 1 E-Mail Non-Delivery
#24 1 E-Mail Delivery sign-up
Q: Do You Have Any Further Inquiries?
Yes #34    No #27   
4
#25 1 E-Mail Delivery sign-up
#27 1 Successful E-Mail Delivery
#28 1 Credit Card Update
Q: Were you able to make the necessary change?
Yes #29    No #31   
1 Variables: score
#29 1 Success Credit Card Update
Q: Do You Have Any Further Inquiries?
Yes #34    No #32   
#31 1 Unsuccessful Credit Card Update
3
#32 2 Enjoy Your Subscription
#33 1 Member Page Login
Q: Are you now logged in as a member?
Yes #32    No #34   
Variables: score
#34 7 Astrology Support Email
Email Form: Send to someone@zingtree.com
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