Automate more & act faster with CX Actions
The enterprise CX workflow layer that enables you to automate every key business action, from personalization and decisions to policies.
Enable customers to trigger automated actions and resolve more issues through self-service without getting agents involved.
Provide agents with contextual customer data from third-party apps during calls to avoid time-consuming screen juggling.
Automatically adapt actions to each customer and agent by responding to a person’s unique context and intent.
Automation capabilities enable you to reduce agent headcount, training times, and cost per call.
Automate processes for both customers and agents
Embed custom actions into any environment where agents and customers are.
- Let customers initiate refunds, returns, or book appointments themselves
- Automate customer ticket handling to resolve queries within SLA guidelines
- Streamline customer onboarding with automated access, resources, and training setup
- Display contextual customer data, like policy number, recent transactions, and warranty status, to agents during calls
- Use contextual customer data to trigger the next best action
- Update customer records and trigger ticket creation in CRMs
- Trigger SMS and email alerts for shipping and delivery updates from OMS
Realize ROI faster
Connect users to the most relevant information with CX Answers
CX Answers is an addition to CX Actions that helps you find accurate information anywhere in your enterprise with intelligent search and discovery.