Once you subscribe to a plan, you can purchase additional pre-paid Credits at a discount from the Organizations and Billing page.

These credits are good for 10 years from date of purchase.

Sessions are intended to be used by people outside your company, mainly for self-service. For internal use by employees or Call Center Agents, you'll be using Agent-days instead.

• One End-user Session is tallied each time your audience views a tree and clicks at least one button.
• Unused Sessions expire at the end of each .
• Your account is automatically rebilled at your current plan rate, and new Sessions are added at that time.
• You can also buy extra Sessions in bulk at a discounted rate once you sign up for a plan. Extra sessions expire in 10 years, and are used when you go over your yearly allocation.
• You can change plans or cancel at any time. However, your Sessions are only valid as long as your subscription is active.

Agent-days are intended for use by your employees or call center operators.

• One Agent-day is deducted from your balance for each person using your trees in a 24 hour period. There is no limit to the number of times your trees can be used by each person.
• Using the Zingtree web site to build, refine and test your trees uses one Agent-day for each day of testing for one person.
• Unused Agent-days expire at the end of the subscription billing period.
• Your account is automatically rebilled at your current plan rate, and new Agent-days are added when the rebill occurs.
• You can change plans or cancel at any time. However, your Agent-days are only valid as long as your subscription is active.

We will notify you by email when your credit card is charged, or if there is an error processing your payment.

You can cancel at any time. However, your Session Credits or Agent-days are only valid as long as your subscription is active.