Elevate agent productivity
with decision tree software
Zingtree makes it easy to build no-code interactive decision trees to guide your agents through every call, every step of the way
Companies Powered by Zingtree
Ramp agents 85% faster
Make every agent behave like your best agent regardless of their tenure. Create conversational workflows that guide your employees through complex conversations.
20% faster call handling
Agents help customers faster and better, even through complex conversations, with interactive decision tree guides.
Save millions on IT costs
Build and maintain decision tree workflows on your own, without the delay and costs of in-house engineering and IT teams.
Build a decision tree in minutes
Try this conversational workflow built with Zingtree’s DecisionEngine™ to see how you can improve agent ramp time, call compliance, call handling, and resolution time to deliver world-class customer experiences.
Technical Troubleshooting Call Script
Product:
Agent Scripting
Industry:
All
Use case:
Assist a customer with both order and account issues.
Turn every agent into an expert
Conversational workflows built with Zingtree’s DecisionEngine™ can be embedded into the call center and CRM platforms that your agents use.
How Zingtree helps your support & sales teams
Reduced call wait times by 18 minutes
"We began building agent scripts in Zingtree so our support team could find answers quickly and deliver them correctly instead of rustling through a stack of papers and figuring out how to explain policies on the fly. Before Zingtree, call wait times used to be as high as 20 minutes while agents hunted for answers; now they average 2 minutes."
Improved agent ramp time by one week and cut call handle times by 2.5 minutes
"Zingtree allowed us to simplify choices for agents, and new hires so they can grasp the process more easily without having to master the complexities right away. Agents now walk-through and take the next step based on the interaction with the customer, so we don’t have to teach people all the little-bitty parts of the job every time.”
Everything you need to build a team of experts
No-code required
Build and publish changes to decision trees in seconds, without requiring assistance from IT/Engineering.
Sophisticated logic
Create advanced logic to dynamically tailor the script to each customer’s profile and circumstances.
Advanced reporting
Leverage our advanced reporting to optimize your scripts and manage team performance.
Native Integrations
Embed Zingtree in your favorite CRM or call center platform so your data is always synced and your agents can work out of one place.
Decision tree software guiding every agent to become an expert
