Elevate agent productivity with decision tree software

Zingtree makes it easy to build no-code interactive decision trees to guide your agents through every call, every step of the way

Build a decision tree in minutes

Try this agent workflow built with Zingtreeā€™s DecisionEngineā„¢ to see how you can improve agent ramp time, call compliance, call handling, and resolution time to deliver world-class customer experiences.

Turn every agent into an expert

Agent workflows built with Zingtreeā€™s DecisionEngineā„¢ can be embedded into the call center and CRM platforms that your agents use.

Agents donā€™t waste time searching through knowledge base articles
Auto-fill CRM fields based on customer answers or agent actions
View every step taken while using your decision tree
Reduced call wait times by 18 minutes

"We began building agent scripts in Zingtree so our support team could find answers quickly and deliver them correctly instead of rustling through a stack of papers and figuring out how to explain policies on the fly. Before Zingtree, call wait times used to be as high as 20 minutes while agents hunted for answers; now they average 2 minutes."

avatar-image

Tomekia Bozeman-Bailey

Director of Patient Access at Carti

Improved agent ramp time by one week and cut call handle times by 2.5 minutes

"Zingtree allowed us to simplify choices for agents, and new hires so they can grasp the process more easily without having to master the complexities right away. Agents now walk-through and take the next step based on the interaction with the customer, so we donā€™t have to teach people all the little-bitty parts of the job every time.ā€

Monika Aufdermauer

Head of Customer Experience

One platform for all your systems

Zingtree works with CRMs, contact centers, and other software tools. Connect data from one or multiple sources to a specific workflow, removing the need for a single data hub.

Everything you need to slash agent ramp time

No-code authoring

Build, review, & publish changes to flows in real time, without requiring assistance from IT.

DecisionEngineā„¢

Integrate sophisticated logic into flows so agents always have the answer immediately no matter the complexity.

Advanced reporting

Leverage our advanced reporting to optimize your flows & manage team performance.

Embed Zingtree in your favorite CRM or contact center platform to dynamically pull/push data between the two from a single screen.

Resources

Read the Agent Expertise Gap Definitive Guide

Watch how to configure Zingtree with no code

Explore ready-to-go example trees you can use

Review the Implementation Process

Decision tree software guiding every agent to become an expert

Two ways you can learn more today.

Check out our pricing and packages to see if Zingtree might be a good fit for your organization.

Schedule time with our team to get a full breakdown of everything Zingtree can do. Recommended for medium-to-large organizations.