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Comparing ProcedureFlow to Zingtree
In this blog post, we’re going to compare some key components between ProcedureFlow and Zingtree including native integrations, product features, as well as security and compliance. Choosing how to manage agent workflows is a critical decision. Hopefully, this helps in your process.
February 3, 2023
10 min read
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In this blog post, we’re going to compare some key components between ProcedureFlow and Zingtree including native integrations, product features, as well as security and compliance. Choosing how to manage agent workflows is a critical decision. Hopefully, this helps in your process.
Product features
ProcedureFlow is a great tool for standardizing your knowledge. But creating powerful conversational workflows sometimes requires more advanced functionality.
Logic nodes
ProcedureFlow’s authoring tool supports logic for choosing a path based on a single customer answer. This is good for conversations when your agent expects “Yes” or “No” from a customer. For instance, if an agent asks “Does your company need a financial audit?”
There are cases when you need to set more advanced logic and choose a path based on several choices and expressions. It’s like saying “If X and Y and Z, then do this specific thing”. But if it’s X and Y and D, then you do this other thing instead.
Imagine you have a finance company. The customer is calling your call center to make a financial audit. To redirect the customer to the right audit manager, your agent should take into account a variety of data such as the size and type of the company. With Zingtree, your agents can automatically redirect the customer based on data entered into the flows.
The debugger
ProcedureFlow does not fully verify your flows before they go live. Authors and managers are fully responsible for the flow's accuracy.
If the manager fails to notice the author's issue within ProcedureFlow, it goes live and harms the customer experience. In the end, you are not getting the results you expected.
To get you covered, Zingtree provides the debugging feature. Before your flow goes live, you can run tests and automatically troubleshoot errors in them.
Auto save feature
There are few experiences as universally familiar as losing a Word document. Everyone knows the panic of their work disappearing when it’s just a few crossed-t’s away from being completed.
With Zingtree, you can automatically save updates in your flows. Your work won’t be lost in case your computer crashes or you forget to save the flow. ProcedureFlow can’t do that.
Duplicating flows with images
Sometimes you may want to take content from one flow, and move a copy to another flow. That's why Zingtree gives you the option to duplicate nodes and entire flows.
With ProcedureFlow, you can’t copy flows and keep images. You’d have to manually upload them to the new flow. This adds manual work and increases the time for building flows.
Native integrations
ProcedureFlow has a robust native integration system that includes apps such as Genesys, Nice, and Talkdesk.
Zingtree has more native integrations to scale faster and work with less friction. If you need to integrate with a tool outside of those, we also have a Zapier integration connecting your flows to thousands of other apps.
Compare key capabilities
Last update: January 10, 2023.
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Links to more info
Zingtree:
- Logic nodes
- The debugging tool
- Duplicating nodes and flows
- Auto save feature
- Privacy and security
- Integrations
ProcedureFlow:
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