Comparing Knowmax to Zingtree

In this blog post, we’re going to compare some key components between Knowmax and Zingtree. Choosing how to manage agent workflows is a critical decision. Hopefully, this helps in your process.

Our products are designed differently

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We often get compared to Knowmax. Maybe it’s because customers review us from a decision tree point of view. Or because of the same categories listed on G2. Even though we have a lot of overlap in the offerings, our products are designed differently. 

What’s the difference?

Knowmax positions itself as a knowledge base solution with the decision tree capability. They help support teams to centralize and speed up access to important information. 

Zingtree is designed as a decision-tree-first company. In this space, we offer customers more options for building and managing their workflows.

Logic nodes - Choose a path based on multiple answers

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Knowmax’s authoring tool supports logic for choosing a path based on a single customer answer. This is good for conversations when your agent expects “Yes” or “No” from a customer. For instance, if an agent asks “Does your company need a financial audit?”

 There are cases when you need to set more advanced logic and choose a path based on several choices and expressions. It’s like saying “If X and Y and Z, then do this specific thing”. But if it’s X and Y and D, then you do this other thing instead. This isn’t possible with Knowmax, but it is with Zingtree.

Imagine you have a finance company. The customer is calling your call center to make a financial audit. To redirect the customer to the right audit manager, your agent should take into account a variety of data such as the size and type of the company. With Zingtree, your agents can automatically redirect the customer based on data entered into the flows.

Tree node - Link trees together

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Zingtree makes it easier for you to manage your tree size. Our tree nodes enable you to open a new tree from within an existing one. This way, you can split large trees with lots of nodes and content into smaller processes. 

This is great so that you don’t have to duplicate and maintain the same sections. For instance, if you always wrap up a call the same way, you could link to a tree for call wrap-up, and this could get used across all of your processes. 

With Knowmax, you’ll have to build complicated trees without being able to break them into smaller pieces. Then it becomes a big monolith that’s hard to maintain.

Variables - Automatically push data between your apps

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Zingtree enables your agents to reduce manual work and errors with variables. There are many ways of using variables within Zingtee. Most often, our customers use variables to pass information between their CRMs or call center solutions and Zingtree. 

For instance, you can automatically transfer customer details from trees into your CRM. Once your agents have collected the needed information, variables will push it into your CRM. 

With Knowmax, your agents will have to manually enter customer details into the CRM after each conversation. This increases AHT and the number of mistakes.

The debugger

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Knowmax does not fully verify your workflows before they go live. Authors and managers are fully responsible for the tree's accuracy. 

If the manager fails to notice the author's issue within Knowmax, it goes live and harms the customer experience. In the end, you are not getting the results you expected. 

To get you covered, Zingtree provides the debugging feature. Before your flow goes live, you can run tests and automatically troubleshoot errors in them.

What customers say about us

Compare key capabilities

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Last update: February 7, 2023.

Request a demo to learn more

Schedule time with our team to get a full breakdown of everything Zingtree can do.

Links to more info

Zingtree:

• Logic nodes
• Tree nodes
• Variables
• The debugger
• G2 reviews
• All integrations

Knowmax:

• Knowledge base
• Decision trees
• G2 reviews

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